naukri
Guest Relations Specialist - Fresh Grad
Locandahome
Riyadh, KSA
Mid-Senior
5 days ago
Customer Service ExcellenceComplaint ResolutionFront Desk OperationsReservations ManagementUpselling TechniquesHospitality Software (PMS)
Free
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Customer Service ExcellenceComplaint ResolutionFront Desk Operations
About the Role
Manage guest relations, process payments, handle communication, solve problems, and promote services while ensuring compliance and maintaining a professional image.
Key Skills for This Role
Customer Service ExcellenceComplaint ResolutionFront Desk OperationsReservations ManagementUpselling TechniquesHospitality Software (PMS)
Full Job Posting
Key Responsibilities
- Guest Relations:
- Greet guests upon arrival, perform check-in/check-out procedures, and handle room assignments and key issuance.
- Financial Accuracy:
- Process payments, handle foreign exchange, and maintain an accurate cash drawer (float).
- Communication:
- Manage the switchboard, handle internal and external calls, and relay messages to guests or other departments (Housekeeping, Maintenance).
- Problem Solving:
- Address guest complaints professionally and escalate them to management when necessary.
- Upselling:
- Promote hotel services, food & beverage outlets, and room upgrades to maximize revenue.
- Compliance:
- Maintain guest privacy and adhere to safety and security protocols (e.g., verifying IDs, emergency procedures).
• Education & Experience
- A University graduate with a background in Luxury Hospitality, Guest Relations, or Premium Services.
- Communication:
- Exceptional verbal and written communication skills.
- Fluency in Arabic and English is essential.
- Professional Image:
- Must maintain a high standard of professional grooming and a polished demeanor suitable for a corporate/high-end environment.
- Soft Skills:
- A proactive "service-first" mindset with the ability to handle high-profile clients with discretion and elegance.
- Nationalities:
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