Guest Relations Officer

Members Experience Front

• All members to be greeted professionally, treated equally, receive exceptional and consistent service, feel
• valued and comfortable in their environment.
• Holds a positive attitude towards all members and is resourceful in finding resolutions and supporting queries.
• Proactively collect feedback from members, document and share it. Ensure the correct action is taken to
• handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensureresolution.resolutionCORE team.Business Parameter According to CORE Essentialskeeping the confidentiality of the members’ data.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
• Proactively engage people in exercise and activity is at the heart of everything you do.
• Brand awareness creation, always go the extra mile to engage members.
• Attend all members calls and identify and assess members needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication with members and the
• Build a value for money culture amongst members and the CORE team.
• Customer education about the standards, rules, and regulation inside the club.
• “Be Backs” and prospect management is consistently followed up within 48 hours.
• Calls are delivered according to the SOP, with energy and enthusiasm.
• Membership administration is carried out efficiently and with attention to detail.
• Participation in all marketing and community building activities.
• Well presented, courteous and proactive in his/her duties.
• Good understanding of CRM and booking system.
• Have a full understanding of CORE products and processes.
• Have a full understanding of the department structure and polices.
• Details of all prospects to be promptly submitted to the system and to the prospects file with 100% accuracy,
• Have a thorough understanding of the membership tiers, payment options, polices and terms & conditions
• Work Location: On the road