Guest Relations Manager
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Key skills for this role
About the Role
AlphaMind is a leading hospitality and lifestyle group behind some of the region’s most renowned dining, nightlife, and entertainment concepts. We are looking for an experienced and guest-focused Guest Relations Manager to join one of our fine-dining outlets.
Key Skills for This Role
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Overview
AlphaMind is a leading hospitality and lifestyle group behind some of the region’s most renowned dining, nightlife, and entertainment concepts.
We are looking for an experienced and guest-focused
Guest Relations Manager
to join one of our fine-dining outlets.
The ideal candidate will have strong experience in luxury hospitality, excellent interpersonal skills, and the ability to lead front-of-house guest experience operations in a fast-paced, high-end dining environment, ensuring every guest receives an exceptional and memorable experience aligned with our brand standards.
Key Responsibilities
- Oversee and manage all guest relations and reservation operations within the outlet
- Ensure a seamless, personalized, and high-quality guest experience from arrival to departure
- Supervise the Guest Relations team and ensure consistent luxury service standards
- Maintain and manage guest profiles, including preferences, special occasions, VIP notes, and dietary requirements
- Handle reservations, walk-ins, and waiting lists with precision and efficiency
- Coordinate floor plans and seating arrangements with the Outlet Manager to optimize service flow
- Ensure prompt, professional handling of all guest inquiries via phone, email, and in-person interactions
- Proactively engage with guests during service to gather feedback and ensure satisfaction
- Address guest concerns or complaints with professionalism, discretion, and immediate resolution
- Promote outlet offerings, seasonal menus, and special experiences in a refined and knowledgeable manner
- Ensure the welcome desk and reception area reflect a luxury brand image at all times
- Monitor guest flow during service and ensure smooth coordination between front-of-house teams
- Train and coach Guest Relations team members on etiquette, service standards, and guest engagement
- Ensure compliance with company policies, grooming standards, hygiene, and safety regulations
- Support incident reporting and ensure corrective actions are implemented where required
- Collaborate closely with management on VIP reservations, events, and special guest arrangements
- Contribute to continuous improvement of guest experience standards and service delivery
Requirements
- Previous experience in Guest Relations or Front-of-House roles within fine dining or luxury hospitality
- Minimum 2 years of experience in a supervisory or Guest Relations Manager role
- Strong understanding of luxury service standards and guest experience principles
- Excellent communication, presentation, and interpersonal skills
- Ability to manage high-pressure service environments with professionalism and composure
- Strong organizational skills and attention to detail
- Proficient in reservation systems and basic Microsoft Office tools
- Professional appearance and polished demeanor aligned with luxury brand standards
- Positive attitude, strong leadership ability, and guest-first mindset
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