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Guest Relations Manager
AURA SKYPOOL
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Guest relationsVIP guest hostingGuest relationship managementGuest database and CRM systemsReservation systemsTeam recruitment, training, and coaching
Role Overview
AURA Skypool is a Dubai dining and lifestyle destination with Pan-Asian cuisine, a 360-degree skypool, and guest experiences.
The Guest Relations Manager owns the guest experience from initial booking through departure and return visits.
Key Skills for This Role
Guest relationsVIP guest hostingGuest relationship managementGuest database and CRM systemsReservation systemsTeam recruitment, training, and coaching
Full Job Posting
About the role
AURA Skypool is a Dubai dining and lifestyle destination with Pan-Asian cuisine, a 360-degree skypool, and guest experiences.
The Guest Relations Manager owns the guest experience from initial booking through departure and return visits.
Key responsibilities
- Own VIP and priority guest experiences across the skypool, lounge, and restaurant; host VIP arrivals and coordinate handovers to service teams.
- Build relationships with high-value guests, regulars, and industry contacts to encourage repeat visits.
- Maintain the guest database and CRM, recording preferences, spending history, and special occasions.
- Coordinate priority bookings, table and sunbed allocation, and peak-period capacity with Reservations and floor management.
- Handle guest feedback and service recovery promptly and diplomatically.
- Coordinate key-night guest lists with promoters, hosts, and marketing.
- Refer private event and corporate enquiries to Events and support client hosting on the day.
- Recruit, train, and coach the Guest Relations and host team, setting service standards.
Ideal candidate
- At least 3–4 years in Guest Relations, VIP hosting, or a similar guest-facing management role in luxury lounges, beach or pool clubs, or five-star hospitality.
- Experience training or managing a team; proficiency with reservation and CRM systems.
- Strong interpersonal and problem-solving skills, with a discreet, polished manner suited to high-net-worth guests.
- Fluent English; Arabic, French, or Russian is an advantage.
- A strong network in Dubai hospitality and nightlife is preferred.
- Flexible to work evenings, weekends, and public holidays in a fast-paced environment.
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