Guest Relations Manager
Key Skills for This Role
Full Job Posting
Employment setting
- The role is designated shipboard employment.
Qualifications
- Similar shipboard experience of preferably 2–3 years in an international five-star luxury establishment.
- Fluent spoken and written English for instructions and communication with guests and crew.
- Conversational ability in an additional language such as German, French, Spanish, or Mandarin is preferred.
- Working knowledge of Microsoft applications, Fidelio, and hotel operating systems.
- Proactive problem solving, cultural sensitivity, and ability to work across cultural contexts.
- Strong interpersonal skills and ability to lead, motivate, and develop a culturally diverse workforce.
Duties and responsibilities
- Provide high-quality, personalized guest service and attend to guest wellbeing.
- Respond promptly to guest requests, enquiries, and complaints and follow up to satisfaction.
- Communicate and share feedback with the Hotel Director and other ship departments.
- Coordinate and supervise front office operations.
- Know the ship's facilities, ports of call, and services.
- Lead reception-team training to develop skills, guest focus, and service.
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