Guest Relations Executive (Tagalog Speaking)

The Company

Responsibilities

• The selected candidate will be the ambassador of the company in front of the guests; the first to greet guests as they arrive and provide them with above-and-beyond service to ensure their experience will be worth remembering.
• Direct communications with guests before arrival to coordinate a smooth check-in, welcoming guests during check-in and giving a fond farewell to guests while checkout.
• Ensure that all check-ins and checkouts are handled smoothly through efficient communication with building developers, without unnecessary delay or discomfort to any guest.
• Handling guest complaints and concerns in an efficient and timely manner.
• Coordinating housekeeping schedules and property maintenance works.
• Coordinating the furnishing of new vacant properties according to DCT quality standards.
• Maintain high guest review score on online travel agencies through exceptional customer service and effective relationship building.
• Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process.
• Should possess detailed information about the apartment, location attractions and city.
• Maintain up-to date information on arrivals, departures and apartment condition.
• Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles.
• Adhere to strict staff grooming and hygiene standards.
• Consciously and continuously strive to better his/ her skills and increase his/her knowledge.

Qualifications

• UAE driving license required. Please do not apply unless you have a valid license.
• Preferable candidates will have either hotel front desk, property management, concierge or guest relations experience.
• Bachelor’s degree in hotels, business and hospitality management - an advantage
• Fluent in English (Verbal and Non-Verbal) is essential.

Application Question(S)

• Do you have your own car?

Experience

• Holiday Homes: 1 year (Required)