Guest Relations Executive (Arabic Speaker)

Role overview

Responsibilities

• Respond to guest inquiries, requests, concerns, and complaints by phone, email, WhatsApp, and other channels.
• Follow inquiries through the booking journey: follow up, quote, and close; meet conversion and response-time targets.
• Upsell suitable activations, services, and packages, and coordinate with venue sales teams on handovers, availability, and revenue targets.
• Maintain accurate guest and booking records in the CRM or booking system; escalate complex or high-value inquiries.
• Explain venue experiences, products, services, and policies; support reservation changes and cancellations.
• Resolve or escalate guest concerns and keep guests informed throughout.
• Coordinate with Operations, Guest Engagement, Café, and other teams to communicate guest requests and special requirements.
• Maintain knowledge of experiences, events, memberships, promotions, and policies, recommend suitable options, and follow up as needed.

What you’ll need

• Arabic language communication is required.
• Prior experience in a call centre, reservations, or telesales role.
• Sales-oriented closer comfortable asking for the sale and handling objections.
• Warm, energetic phone presence and the ability to organize multiple inquiries and follow-ups.
• Basic comfort with CRM or booking software, or ability to learn quickly.
• Ability to work weekends, public holidays, and peak periods.

Benefits

• Internal growth and development opportunities and a diverse, welcoming team.
• Employee discounts for OliOli products, camps, and birthday parties, plus food and beverage perks at La Petite Treehouse.
• Team socials, employee referral program, and recognition and rewards program.