Guest Relation and Reservation Supervisor

Job Responsibilities

• Supervising the entire reception and reservation team and ensuring they follow the restaurant’s standard operating procedures.
• Welcoming and warmly greeting the guests upon arrival, and addressing them by name whenever possible.
• Quick seating guests.
• Interacting with the guests while escorting them to tables that best serve their wishes, in a timely manner.
• Training new staff and monitoring performance of all reception staff.
• Maintaining complete knowledge of all our foods and beverages, outlets, services, and hours of operation.
• Ensuring that everything that the guests will need is in order and clean.
• Informing the runners about dirty tables.
• Greeting, estimating wait times, and handing pagers to the guests whenever we are full.
• Informing the guests of the range of our pagers.
• Paging, showing gratitude for waiting and seating the guests when we have a table for them.
• Providing a menu for the guests and explaining the specials to them.
• Regularly checking the reservation book for reservations.
• Scheduling reservations in advance for the guests.
• Answering guests’ questions accurately and politely.
• Answering phone calls within 3 rings or less, in a polite manner.
• Ensuring effective and fast delivery service by the servers.
• Inspecting the dining facilities and ensuring proper maintenance.
• Ensuring that guests receive quality service.
• Accepting guests’ complaints and feedbacks.
• Helping the guest fall in line when we are on a wait.
• Showing the guest where to seat or hang around while waiting for their tables.
• Handing menus to guests that are waiting for their tables, so that they can decide what to have before their table is ready.
• Doing side-works during and at the end of each shift, such as; menu sweep, menu wipe, refilling the silver trays, cleaning high chairs, restroom check, pager inventory, and updating the servers’ map.
• Doing restroom checks and informing the housekeepers when it needs to be cleaned.
• Updating and loading the floor plan.
• Ensuring that all the guests’ requirements are timely met.
• Introducing the guests to their servers.
• Collaborating effectively with the marketing team.
• Attending person in charge, basic food hygiene, and work safety training programs.