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Guest Reception Representative

Hilton Grand Vacations
Sevierville, USA
Part-time
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Must be willing to travel between sites
  • High school diploma or equivalent; relevant college education preferred.
  • Previous experience in a customer service or hospitality role is an asset.
  • Excellent communication and interpersonal skills, with a focus on guest satisfaction.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong organizational skills and attention to detail.
  • Proficiency in using computer systems and hospitality software.
  • Flexibility to work various shifts, including weekends and holidays.
  • A positive and friendly attitude, with a passion for delivering exceptional service.
  • Willingness to learn and adapt to new procedures and protocols.
  • Basic knowledge of the local area and attractions is beneficial.

Responsibilities

  • Greet and welcome guests, ensuring a friendly and efficient check-in process.
  • Answer guest inquiries and provide accurate information about resort amenities and local attractions.
  • Process guest reservations, handle payments, and manage guest accounts.
  • Address guest requests and concerns promptly, ensuring a high level of satisfaction.
  • Maintain a clean and organized reception area, ensuring a pleasant guest experience.
  • Collaborate with other departments to coordinate guest services and special requests.
  • Handle guest feedback and suggestions, contributing to continuous improvement.
  • Stay updated on resort promotions and packages to offer guests the best options.
  • Assist with basic administrative tasks, such as filing and record-keeping.

Preferred Qualifications

  • High school diploma or equivalent; relevant college education preferred.

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