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Guest Reception Representative

Hilton Grand Vacations
Peoria, USA
Full-time
Junior · 1+ years experience
Onsite
Discovered 6 days ago

Full Job Posting

Qualifications:

  • High school diploma or equivalent
  • 1 year of general office and customer service experience.
  • Ability to type 45 wpm
  • Intermediate knowledge of MS Office applications
  • Be willing to work weekends
  • When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests’ vacation dreams to life.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities:

  • Greeting all guests in a warm and professional manner.
  • Understand and follow all processes as outlined in the Guest Training Manual.
  • Maintain a positive working relationship with the Sales, Marketing, and Admin departments.
  • Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
  • Accurately assign guests to a Sales Representative in order they arrive.
  • Ensure all information is updated in Concierge from the guest registration within a timely fashion.
  • Answer all incoming calls, research customer issues, and advance to a manager/supervisor as needed.

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