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Guest Reception Representative

Hilton Grand Vacations
Myrtle Beach, USA
Full-time
Junior · 1–3 years experience
Onsite
Discovered 6 days ago

Full Job Posting

Qualifications

  • To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Accurate and efficient computer skills. Must be proficient in Microsoft Office.
  • Must be able to work a varying schedule, including regular weekends and holidays.
  • Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills.
  • Strong customer service skills.
  • Proficiency in speaking, writing, and reading English.

Preferred Qualifications:

  • 1-3 years of customer service experience
  • Timeshare/vacation ownership experience
  • When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

  • As the Guest Reception Representative, you will be responsible for:
  • Set and update the various Sales Executive rotations daily and any specialty rotations on the effective dates
  • Check in guests and/or owners for their sales presentation and assign the appropriate Sales Executives with accurate codes
  • Answer all incoming calls and direct to the appropriate extension
  • Track daily attendance and training attendance
  • Review inventory and restock all supplies
  • Assist with extra premiums for all departments and reconciles nightly
  • Carries out all reasonable requests by management

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