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Guest Reception Representative

Hilton Grand Vacations
Baraboo, USA
Full-time
Senior · 18+ years experience
Onsite
Discovered 5 days ago

Full Job Posting

Qualifications

  • Excel in providing an exceptional customer experience
  • Quickly learn computer systems
  • Must be at least 18 years old
  • Availability to work a flexible schedule, including weekends, and holidays
  • Strong communication and collaboration skills
  • Basic computer knowledge

Responsibilities

  • Greet guests warmly and professionally, whether in person or over the phone.
  • Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
  • Follow processes outlined in the Guest Reception Training Manual SOP.
  • Maintain positive working relationships with Sales, Marketing, and Administrative teams.
  • Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
  • Accurately assign guests to Sales Representatives in the order of their arrival.
  • Ensure timely updates of guest information in Concierge.
  • Answer all incoming calls, conduct research on customer issues, and advance to a manager/supervisor when necessary.

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