GUEST EXPERIENCE & OPERATIONS INTERN
Skills
About This Role
About Kerten Hospitality
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability.
KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers.
The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region.
An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
About Remoteship
At Kerten Hospitality, we believe talent has no borders.
Our Remoteship Program is a remote internship designed for ambitious individuals who want real hospitality exposure, not just observation, but true involvement.
Through Remoteship, interns become part of live projects across our global portfolio.
Whether it’s operations, marketing, People Services, development, or finance, you’ll work alongside our teams and contribute to meaningful initiatives that shape our brands and properties.
Key Responsibilities
- Support the development and implementation of guest experience initiatives across KH properties and brands.
- Assist the Operations team in coordinating new openings, activations, and corporate projects, ensuring alignment with KH standards.
- Conduct research on industry trends, guest satisfaction, and competitor benchmarks to support innovation and continuous improvement.
- Collaborate with cross-functional teams—corporate, property, and partners—to maintain consistent guest experience, brand identity, and operational standards.
- Help curate guest journey touchpoints and support the creation of training materials and guidelines.
- Participate in digital transformation initiatives that enhance operational efficiency and guest engagement.
- Act as an ambassador of KH’s culture, demonstrating professionalism, creativity, and willingness to learn from senior managers.
& Skills
- Currently enrolled in Hospitality, Business, or a related field.
- Strong interpersonal and communication skills with a guest-first mindset.
- Ability to multitask and work across several projects.
- Proficient in MS Office Suite (Excel, PowerPoint, Word); design skills are a plus.
- Fluent in English (Arabic or other languages are an advantage).
- Curious, adaptable, and eager to learn in a fast-paced hospitality environment.
Joining Our Team Means
- **Competitive Compensation**: A rewarding package tailored to your experience.
- **Career Growth**: Opportunities for advancement within our dynamic organisation.
- **Inclusive Environment**: A vibrant and inclusive workplace that encourages collaboration.
- **Shared Purpose:** Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
- **Please submit a cover letter via email to** **talent@kertenhospitality.com****,** **explaining how you can contribute as a Guest Experience & Operations Intern and what you aim to gain from the internship.**
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