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Guest Experience Expert - Telephone Operator

Marriott International
Dubai, UAE
Full-time
Onsite
Discovered 6 days ago
Guest service operationsGuest request handlingOperational reportingConfidentialityQuality standardsProfessional communication

Full Job Posting

Position summary

Guest Experience Experts deliver services that guide guests throughout their hotel stay and make transactions part of a memorable experience.

This is a full-time, non-management position at Dubai Parks & Resorts in Dubai; the role is not remote.

Guest experience and operations

  • Process operational needs, respond to guest requests, complete reports, and share local-area information.
  • Create a safe workplace, follow company policies and procedures, maintain confidentiality, and protect company assets.
  • Uphold quality standards and maintain professional appearance and communication.
  • Stay on foot and move around for extended periods; perform hands-on tasks and move objects weighing up to 10 pounds without assistance.
  • Perform other reasonable job duties as requested.

Preferred qualifications

  • High school diploma or GED equivalent is listed as preferred.
  • No related work experience or supervisory experience is listed as preferred.
  • No license or certification is listed.

About Autograph Collection

Autograph Collection is a collection of independent four- and five-star hotels within Marriott International.

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