Guest Experience Expert

About This Role

Additional Information Job Number 26057099

Job Category Rooms & Guest Services Operations

Location Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia, 21955VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. مكان تُنسج فيه الكلاسيكيات الخالدة بتفاصيل عصرية. وتلتقي الأعمال بالمتعة. حتى عندما يكون المسافرون من جميع أنحاء العالم، يمكنهم تجربة الأجواء المحلية. بصفتك عضوًا في الفريق، ستصبح جزءًا من مجتمع فور بوينتس مع شيراتون الموحد حيث نرحب بالجميع، وندعم بعضنا البعض، وكل فندق مهم. نحن نقدم بالضبط ما يحتاجه الضيوف بطريقة غير معقدة. إذا كنت تبحث عن فرص لتهدئة الضيوف في بيئة ودية وحقيقية ودودة، انضم إلى فريقنا .عند الانضمام إلى فور بوينتس، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابد أ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك.