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Guest Experience Expert - CID Agent

W Hotels
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
Guest experienceGuest services operationsGuest request handlingOperational reportingLocal area knowledge and guest guidanceConfidentiality

Full Job Posting

Position summary

Guest Experience Experts provide services throughout guests' stays and aim to make interactions memorable and distinctive.

The role is in Rooms & Guest Services Operations and is non-management.

Responsibilities

  • Process operational needs and address guest requests.
  • Complete reports and share local-area highlights with guests.
  • Guide guests through their stay and make transactions part of the guest experience.
  • Carry out other reasonable job duties as requested.

Qualifications and work expectations

  • A high school diploma or GED equivalent is preferred.
  • No related work experience or supervisory experience is specified as necessary.
  • No license or certification is specified.
  • Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
  • Maintain professional uniform, personal appearance, and communications.
  • Work involves standing, sitting, or walking for extended periods and hands-on movement of objects weighing up to 10 pounds without assistance.

Schedule

  • Full-time schedule.

Workplace

  • The posting states the position is not remote and lists the location as Yas Island, Abu Dhabi, United Arab Emirates.

About W Hotels

W Hotels describes its service philosophy as Whatever/Whenever and its mission as Ignite Curiosity, Expand Worlds.

W Hotels is part of Marriott International.

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