Guest Experience Executive
Skills
About This Role
Overview
- Provide high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.
- Meet and greet clients and guests arriving to the FBO terminal.
- Manage passengers' documentation and custom requirement.
- Attend customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner.
- Handle customer complaints pleasantly and courteously.
- Compile and organize the flight details for the passengers scheduled to arrive the next day.
- Coordinate movement of passengers and luggage both outside and inside the FBO terminal.
- Assist in tasks during work event including exhibitions/shows.
- Complete any other duties assigned by Line Manager.
- Compliance - related duties:
- Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
- The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.
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