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Guest Experience Coordinator

National Corporate Housing
Huntsville, USA
Full-time
Entry
Onsite
USD 18.99-23.41 hourly / hour
Discovered 1 months ago
Microsoft Office

Full Job Posting

  • Conduct pre-move-in and post-move-out walkthroughs to assess condition and ensure readiness
  • Document and escalate any issues, damages, or concerns in a timely manner
  • Deliver an outstanding guest experience by serving as the go-to contact throughout the resident’s stay
  • Respond to guest needs promptly, including local travel to deliver items or resolve issues
  • Personalize move-in gifts and maintain inventory of welcome materials
  • Maintain and track local lockbox inventory for guest access
  • Coordinate with vendors for furniture and service deliveries, pickups, and installations
  • Dynamic work, no two days are the same
  • You won’t be tied to a desk. Expect to be on the go and interacting with apartments and guests
  • Direct influence on guest satisfaction and company reputation
  • Join a collaborative and supportive local team
  • A personable self-starter with strong communication skills
  • A “whatever it takes” attitude toward providing the ultimate guest experience
  • A reliable team player who thrives in a fast-paced, flexible environment
  • Comfortable with local daytime travel for apartment inspections and deliveries
  • Familiar with basic computer programs (Microsoft Office, Outlook, etc.)
  • High school diploma or GED required; must be at least 18 years old
  • Competitive Base Salary $18.99- $23.41/hour
  • $18.99- $23.41/hour
  • Medical, dental, and vision insurance options
  • 401k plan with discretionary match
  • Company paid life insurance, short term disability, and long term disability
  • Supplemental life insurance, critical illness, accident, and identity theft protection
  • One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
  • Inclusive Awards and Recognition Program
  • Vacation, sick, and floating holidays
  • Paid time off
  • Paid volunteer time
  • Wellness program
  • Complimentary use of corporate apartments for vacation or travel (when available)
  • National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.

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