Guest Experience Coordinator

About STATION Austin

What you will do...

• Greet every visitor promptly with a smile.
• Using STATION Austin platform tools and online directory, help guests find the member or event or contact they are here for.
• Escort guests up the elevator to make sure they quickly get to the right place.
• Give the STATION Austin elevator pitch;-)
• Answer basic questions they have about STATION Austin,membership,sponsorship, and investment opportunities.
• Assist with mail duties when needed.
• Advocate for member and visitor engagement by suggesting other people or events at STATION Austin that they might be interested in.
• Ask for their business card or contact information to follow up.
• Assist guests with making purchases from the gift shop.
• Assist the Workplace Team and Gift shop with miscellaneous stocking and data entry tasks.
• Provide backup to other Properties roles if needed during periods of short staffing, etc.
• You'll know you're successful if....
• Guests feel a sense of urgency from you to help them get to where they need to go quickly.
• You are knowledgeable about STATION Austin and can quickly help guests find the information they are looking for.
• Every day you make an introduction from a guest to another member they didn’t come here looking for.
• Every day you send leads to the membership and sponsorship teams.
• You are the most helpful person our guests meet today.
• You are never salesy or pushy.
• About you...
• You are outgoing and can talk to just about anyone.
• You have a “yes, and...” attitude.
• You can turn a negative into a positive.
• You are communicative, polite, and always willing to help with any kind of task.
• You can perform the physical requirements, which include stooping, standing, walking, and, ability to lift and carry 25 lbs.
• You are available for part-time onsite hours from 10:00 a.m. - 3:00 p.m. with opportunities for additional seasonal hours.
• You understand that working in a fast-paced environment requires flexibility.
• You maintain office security by following safety procedures, controlling access, and working closely with building security partners
• You operate with discretion and supreme professionalism; we have a lot of VIPs that visit!
• You are a documentor. You make lists and spreadsheets.
• You are a problem solver. You look for ways to make things work better and how to turn chaos into systems.
• You are organized and plan ahead, but you don’t get stressed out when things change at the last minute... because they will. You roll with it.
• You check your email in the evenings and are available to work during evening events and over the weekends when there is a tight deadline. You do what it takes to get the job done.
• You have a reliable laptop computer & smartphone that you are comfortable using for work.
• You plan to stay in Texas for at least two years.

About our team...

Benefits

• $29,900 annually for a part-time position (approximately $23/hour), Monday–Friday, 10:00 AM–3:00 PM, with opportunities for additional hours during cornerstone programs and events.
• $1,000 personal innovation budget on your first year anniversary and then an additional $500 each anniversary thereafter
• Coworking membership at STATION Austin with garage parking space, metro pass, or rideshare credits and access to the onsite gym
• A priceless network

Qualifications

• What you will do...
• Greet every visitor promptly with a smile.
• Using STATION Austin platform tools and online directory, help guests find the member or event or contact they are here for.
• Escort guests up the elevator to make sure they quickly get to the right place.
• Give the STATION Austin elevator pitch;-)
• Answer basic questions they have about STATION Austin,membership,sponsorship, and investment opportunities.
• Assist with mail duties when needed.
• Advocate for member and visitor engagement by suggesting other people or events at STATION Austin that they might be interested in.
• Ask for their business card or contact information to follow up.
• Assist guests with making purchases from the gift shop.
• Assist the Workplace Team and Gift shop with miscellaneous stocking and data entry tasks.
• Provide backup to other Properties roles if needed during periods of short staffing, etc.
• You'll know you're successful if....
• Guests feel a sense of urgency from you to help them get to where they need to go quickly.
• You are knowledgeable about STATION Austin and can quickly help guests find the information they are looking for.
• Every day you make an introduction from a guest to another member they didn’t come here looking for.
• Every day you send leads to the membership and sponsorship teams.
• You are the most helpful person our guests meet today.
• You are never salesy or pushy.
• About you...
• You are outgoing and can talk to just about anyone.
• You have a “yes, and...” attitude.
• You can turn a negative into a positive.
• You are communicative, polite, and always willing to help with any kind of task.
• You can perform the physical requirements, which include stooping, standing, walking, and, ability to lift and carry 25 lbs.
• You are available for part-time onsite hours from 10:00 a.m. - 3:00 p.m. with opportunities for additional seasonal hours.
• You understand that working in a fast-paced environment requires flexibility.
• You maintain office security by following safety procedures, controlling access, and working closely with building security partners
• You operate with discretion and supreme professionalism; we have a lot of VIPs that visit!
• You are a documentor. You make lists and spreadsheets.
• You are a problem solver. You look for ways to make things work better and how to turn chaos into systems.
• You are organized and plan ahead, but you don’t get stressed out when things change at the last minute... because they will. You roll with it.
• You check your email in the evenings and are available to work during evening events and over the weekends when there is a tight deadline. You do what it takes to get the job done.
• You have a reliable laptop computer & smartphone that you are comfortable using for work.
• You plan to stay in Texas for at least two years.
• About our team...
• We have a passion for startups and technology.
• We are transparent and we over-communicate.
• We have excellent written and verbal communication skills.
• We communicate when we are not able to meet a deadline and suggest a solution.
• We are professional and presentable and greet everyone cheerfully. We’re ready to deal with an immature student, a pushy salesperson, top VC’s, a fortune 500 CEO, and even the President of the United States.
• We are excited to work in downtown [Austin/Dallas/Houston/San Antonio] and have reliable transportation.
• We have a quiet place where we can work remotely with fast internet.
• We are security aware. We have a passcode on our computers and phones and use a password manager.
• We are able to efficiently use the Google suite of productivity tools (Gmail, Drive, Docs, Sheets, Slides).
• We are available to work during SXSW (Spring Break), DREAMCON (one week long staff summits twice a year), and Austin Startup Week.
• We get to Inbox Zero every day.