workable

Guest Experience Agent

BEOND

Dubai, UAE

Full-time

Entry

Onsite

Discovered 1 months ago

Customer Relationship Management (CRM) software

Full Job Posting

Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently.
Provide accurate information regarding flight schedules, bookings, and services offered by Beond.
Assist guests with changes to their reservations and travel itineraries.
Address complaints and resolve issues promptly while maintaining a high level of customer service.
Document guest interactions and feedback to improve service quality.
Collaborate with other departments to ensure smooth operations and enhance guest experience.

High school diploma or equivalent; a degree in hospitality or related field is a plus.
Previous experience in customer service or contact centre environments is mandatory.
Prior experience as a travel consultant is an advantage.
Excellent communication skills, both verbal and written, with a strong command of English.
Preferred candidates should possess fluency in Arabic, Russian, or French.
Proficiency in using computer systems and customer relationship management (CRM) software.
Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment.
Strong problem-solving skills and a proactive approach to guest service.
Availability to work flexible hours, including nights, weekends, and holidays.

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