Guest Executive / Treatment Coordinator
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About the Role
We’re Hiring: Guest Executive / Treatment Coordinator | Roze Bio Health We are looking for an experienced and highly motivated Guest Executive / Treatment Coordinator to join our growing team at Roze Bio Health.
Key Skills for This Role
Full Job Posting
Overview
We’re Hiring: Guest Executive / Treatment Coordinator | Roze Bio Health
We are looking for an experienced and highly motivated Guest Executive / Treatment Coordinator to join our growing team at Roze Bio Health.
This is a key role within the clinic, where you will be the first impression for our patients and play a vital part in delivering an exceptional patient journey.
Employment Type
Full-time (5 days per week, including weekends)
About The Role
As our Guest Executive / Treatment Coordinator, you will support patients, doctors, and staff while ensuring the smooth day-to-day running of reception.
You will be responsible for delivering outstanding customer service across all touchpoints in person, over the phone, and digitally.
Key Responsibilities
- Manage incoming calls and schedule appointments efficiently
- Welcome and assist patients, ensuring a premium clinic experience
- Maintain accurate patient records and update clinical systems
- Coordinate follow-ups, recalls, and post-treatment communication
- Handle patient enquiries across phone, email, website, and WhatsApp
- Support billing, invoicing, payments, and petty cash tracking
- Assist with insurance processes
- Maintain clinic cleanliness and reception presentation
- Collaborate with the clinical team to meet KPIs and patient care standards
- Handle complaints professionally and resolve issues effectively
- Contribute to a paperless and efficient administrative environment
Requirements
- Previous
- Front of House / Reception experience
- (Dental experience preferred)
- Strong
- customer service and communication skills
- Fluent in English additonal lanaguage is a bonus
Skills We’re Looking For
✔ Confident and proactive
✔ Highly organised
✔ Strong problem-solving and conflict resolution skills
✔ Sales and negotiation ability
✔ Patient-focused and service-driven
✔ Flexible team player
What We Offer
- Visa and work permit
- Health insurance + dental benefits
- 30 days annual leave + public holidays
- Flight allowance
- Career growth opportunities within a supportive environment
- If you are passionate about delivering exceptional patient experiences and want to be part of a dynamic and growing clinic, we would love to hear from you.
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