GTB Technology Delivery Manager

Job Purpose

GTB Technology Delivery Ownership

• Own end to end technology delivery for GTB applications (Payments, Cash Management, Trade Finance, Supply Chain Finance, Collections) as part of the Core Banking (Flexcube) transformation and associated programs.
• Act as the single accountable owner for GTB technology delivery outcomes across geographies, products, and integration landscapes.
• Ensure alignment of GTB delivery roadmap with overall Core Banking program milestones and strategic priorities.

Portfolio & Program Delivery Management

• Govern and oversee, ensuring delivery commitments across multiple streams are met within approved scope, cost, timeline, and quality parameters.
• Review, challenge, and approve delivery plans prepared by Technology Delivery Managers reporting into the role.
• Proactively manage cross domain dependencies, sequencing conflicts, and resource constraints across GTB platforms and core banking integration tracks.
• Maintain delivery transparency through consolidated reporting on status, risks, issues, and mitigation plans to senior technology and program leadership.

People & Delivery Leadership

• Provide directions, and coaching to Technology Delivery Managers.
• Set clear delivery expectations, monitor performance, and drive accountability across reporting teams.
• Ensure optimal capacity planning and skill alignment across GTB technology delivery to meet program and BAU demands.
• Build a strong delivery culture focused on execution discipline, quality, and ownership.

Governance, Risk & Compliance

• Ensure all GTB technology deliveries comply with enterprise architecture, ISG, security, audit, regulatory, and change governance standards.
• Act as the escalation point for delivery risks, major issues, and program deviations, providing clear recommendations for resolution.
• Drive proactive risk identification and mitigation to minimize business disruption during large scale transformations and releases.

Stakeholder & Vendor Management

• Serve as the senior technology interface for GTB Business, Operations, Core Banking program leadership, and external partners.
• Ensure stakeholder expectations are aligned with realistic delivery capacity and agreed operating models.
• Provide oversight of vendor delivery performance, commercial adherence, and contractual commitments across GTB technology engagements.
• Support senior management decision making through impact based recommendations related to delivery trade offs involving scope, timelines, cost, and risk.

Quality, Stability & Transformation Outcomes

• Ensure delivery of stable, scalable, and supportable solutions across GTB platforms in alignment with target architecture and standardized product models.
• Drive reduction in unnecessary customizations and promote reuse and standardization across geographies.
• Ensure readiness for cutover, stabilization, and transition to BAU without disruption post go live risk.

Operating Environment, Framework And Boundaries, Working Relationships

Operating Environment & Framework

• Operates within enterprise wide technology governance, SDLC, change management, release, and deployment frameworks, ensuring full compliance with regulatory, audit, security, and architectural standards.
• Leads delivery in a complex, multi product, multi vendor environment, covering GTB platforms across Payments, Cash Management, Trade Finance, Supply Chain Finance, and Collections.
• Functions at a portfolio and program level, overseeing multiple delivery streams and managing inter dependencies between GTB systems, core banking, channels, and surrounding applications.
• Ensures execution discipline across delivery teams while balancing program timelines, resource capacity, risk, and business priorities.

Working Relationships

• Acts as the senior technology delivery interface for GTB Tech, Business, Operations, Core Banking program leadership, and enterprise Technology stakeholders.
• Provides direction and governance to Technology Delivery Managers and GTB delivery leads reporting into the role, ensuring consistent delivery standards and execution quality.
• Partners with senior business and operations stakeholders to align GTB technology delivery with business objectives and operating model expectations.
• Engages with vendor leadership and system integrators to govern delivery performance, manage dependencies, and ensure contractual and quality commitments are met.
• Represents GTB Technology in program working groups, governance forums, and senior management reviews, providing consolidated delivery status, risks, issues, and mitigation plans.
• Boundaries
• Accountable for end to end GTB technology delivery through implementation and stabilization for assigned programs and initiatives.
• Has oversight responsibility for delivery execution across GTB domains; day to day implementation management is executed by reporting Technology Delivery Managers.
• Ownership of ongoing BAU operations and post stabilization support resides with designated Run / Support teams, as defined in the operating model.

Problem Solving

• Understand industry standard integration solutions and implement standards across.
• Break down complex issues to identify key information and options.
• Audit, security, and regulatory compliance knowledge.
• Information security operations and incident management.
• People management, interpersonal issues, and staff motivation.

Decision Making Authority & Responsibility

• Responsible for addressing complex challenges related to processes, system configurations, and compliance requirements. This includes resolving discrepancies during data migration, ensuring accurate mapping of data, and troubleshooting integration issues between Oracle FLEXCUBE and other systems. The role requires innovative thinking to optimize system functionalities. Additionally, the incumbent must anticipate potential risks, devise mitigation strategies, and provide timely solutions to minimize disruptions during the implementation process.

Education & Certifications

• Postgraduate /Engineer

Experience

• 15 to 20 years of experience in Banking Technology, with at least 5 years in system implementation/integration support.
• Demonstrated experience in implementing core banking systems, particularly Oracle Flexcube covering applications like FCUBS, OBTF, OBTFPM, OBLM, OBVAM, OBP, OBDX. Knowledge of Collections & SCF applications will be a plus.
• Experience in requirements management, Gap analysis and integration solutioning.

Technical Skills

• Preferred to have experience in Oracle FLEXCUBE integrations/configurations of products and processes.
• Proven track record of successful system integrations and data migrations
• Behavioural Skills.
• Excellent communication and stakeholder management abilities.
• Strong problem-solving skills and attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Experience in managing /supporting core banking transformation projects
• Experience in integration and implementing and supporting core banking systems