GTB Technology Delivery Manager

Job Purpose

GTB Technology Delivery Ownership

• Own end to end technology delivery for GTB applications (Payments, Cash Management, Trade Finance, Supply Chain Finance, Collections) as part of the Core Banking (Flexcube) transformation and associated programs.
• Act as the single accountable owner for GTB technology delivery outcomes across geographies, products, and integration landscapes.
• Ensure alignment of GTB delivery roadmap with overall Core Banking program milestones and strategic priorities.

Portfolio & Program Delivery Management

• Govern and oversee, ensuring delivery commitments across multiple streams are met within approved scope, cost, timeline, and quality parameters.
• Review, challenge, and approve delivery plans prepared by Technology Delivery Managers reporting into the role.
• Proactively manage cross domain dependencies, sequencing conflicts, and resource constraints across GTB platforms and core banking integration tracks.
• Maintain delivery transparency through consolidated reporting on status, risks, issues, and mitigation plans to senior technology and program leadership.

People & Delivery Leadership

• Provide directions, and coaching to Technology Delivery Managers.
• Set clear delivery expectations, monitor performance, and drive accountability across reporting teams.
• Ensure optimal capacity planning and skill alignment across GTB technology delivery to meet program and BAU demands.
• Build a strong delivery culture focused on execution discipline, quality, and ownership.

Governance, Risk & Compliance

• Ensure all GTB technology deliveries comply with enterprise architecture, ISG, security, audit, regulatory, and change governance standards.
• Act as the escalation point for delivery risks, major issues, and program deviations, providing clear recommendations for resolution.
• Drive proactive risk identification and mitigation to minimize business disruption during large scale transformations and releases.

Stakeholder & Vendor Management

• Serve as the senior technology interface for GTB Business, Operations, Core Banking program leadership, and external partners.
• Ensure stakeholder expectations are aligned with realistic delivery capacity and agreed operating models.
• Provide oversight of vendor delivery performance, commercial adherence, and contractual commitments across GTB technology engagements.
• Support senior management decision making through impact based recommendations related to delivery trade offs involving scope, timelines, cost, and risk.

Quality, Stability & Transformation Outcomes

• Ensure delivery of stable, scalable, and supportable solutions across GTB platforms in alignment with target architecture and standardized product models.
• Drive reduction in unnecessary customizations and promote reuse and standardization across geographies.
• Ensure readiness for cutover, stabilization, and transition to BAU without disruption post go live risk.

Operating Environment, Framework And Boundaries, Working Relationships

Operating Environment & Framework

• Operates within enterprise wide technology governance, SDLC, change management, release, and deployment frameworks, ensuring full compliance with regulatory, audit, security, and architectural standards.
• Leads delivery in a complex, multi product, multi vendor environment, covering GTB platforms across Payments, Cash Management, Trade Finance, Supply Chain Finance, and Collections.
• Functions at a portfolio and program level, overseeing multiple delivery streams and managing inter dependencies between GTB systems, core banking, channels, and surrounding applications.
• Ensures execution discipline across delivery teams while balancing program timelines, resource capacity, risk, and business priorities.

Working Relationships

• Acts as the senior technology delivery interface for GTB Tech, Business, Operations, Core Banking program leadership, and enterprise Technology stakeholders.
• Provides direction and governance to Technology Delivery Managers and GTB delivery leads reporting into the role, ensuring consistent delivery standards and execution quality.
• Partners with senior business and operations stakeholders to align GTB technology delivery with business objectives and operating model expec