Growth Systems Manager (Business Development & Marketing Technology)

Position overview

Key responsibilities

• Own and administer Growth systems, including CRM, contact center, marketing, and engagement platforms.
• Configure, optimize, and maintain workflows, automations, integrations, reporting, and data quality.
• Partner with Admissions, Marketing, and Business Development leaders on technology solutions.
• Lead technology projects from requirements gathering through implementation, testing, training, and adoption.
• Manage vendors and implementation partners.
• Develop reports and dashboards and maintain documentation, governance, and best practices.
• Collaborate across departments on scalable solutions aligned with organizational goals.

Required qualifications

• Must be eligible to work in the United States.
• At least three years as the primary administrator or owner of a CRM or comparable business platform, including hands-on CRM configuration experience.
• High school diploma or GED required.
• Must be able to work across multiple time zones.
• Experience using Microsoft Office products such as Word, Excel, PowerPoint, Outlook, or Access.

Preferred qualifications

• Bachelor's degree preferred.
• Experience with New Resilience, Salesforce, or a healthcare-focused CRM is strongly preferred.
• API integration experience is preferred.
• Familiarity with CallTrackingMetrics, CallRail, or Five9 is a plus; willingness to learn and own these systems is required.
• Familiarity with HIPAA-compliant marketing data tools, Google Analytics 4, and tag management is a plus.
• Behavioral health treatment provider experience or general knowledge is preferred.

Compensation

• Annual salary is $60,000–$80,000, dependent on candidate experience.

Schedule

• Monday through Friday with flexible hours.

Benefits

• Benefits include paid time off, holidays, wellbeing days, a 401(k) program with a 5% company match, medical, dental and vision insurance, and an Employee Assistance Program.