Growth & Insight Analyst

PortmanDentex is a leading dental group supporting more than 370 practices across the UK and Ireland. We put patients at the heart of what we do and create an inclusive environment where colleagues can grow and make a real difference. Working in partnership and always looking for ways to improve, we are building a better future for our patients, practices and people.

You will ensure that growth performance trends and activities are understood across the Customer & Commercial team, and generate new insight that informs commercial decisions and where to invest budget to achieve the best return on investment. Key responsibilities:

Generate commercial insight to drive well-informed customer and commercial growth decisions across the team, translating data into clear recommendations.

Develop and maintain commercial and marketing performance reporting and initiatives tracking in partnership with the BI & Analytics team, ensuring reports answer the questions the business is asking.

Analyse patient acquisition, retention, treatment uptake and revenue trends to identify performance drivers, risks and opportunities across the practice estate.

Support category performance analysis across Aligners, Implants and Dental Plans, providing the insight that informs category strategies and investment decisions.

Continually improve the accuracy and relevance of commercial reporting and insight outputs, working with BI & Insight teams to identify and resolve data quality issues.

Own the integrity of key commercial dashboards and reports, proactively flagging when outputs do not look right and investigating root causes.

Document data sources, definitions and methodologies to ensure consistency and repeatability of insight across the team.

Develop new insight capabilities to support strategic decision-making and inform growth initiatives, identifying gaps in what we currently measure and proposing solutions.

Navigate multiple data sources to get to answers quickly, developing proof-of-concept analyses and then working with the BI & Analytics team to build robust, operationalised outputs.

Build and iterate analysis tools, models and dashboards in Power BI and Excel that enable the commercial team to self-serve on routine performance questions.

Work closely with the Customer & Commercial Director, Category Managers, and the wider Marketing and Growth team to anticipate insight needs and proactively deliver analysis and tracking that supports live commercial priorities.

Collaborate with BI & Analytics, Marketing, Operations and Finance teams to align on data sources, definitions and reporting standards.

Present findings and recommendations clearly to senior stakeholders, communicating in the language of insight and commercial impact rather than raw data.

Creative, resourceful and solutions-focused, comfortable working with imperfect or multiple data sources.

Self-motivated and adaptable, able to work at pace, manage competing priorities, and proactively identify opportunities to add value.

In addition to a competitive basic salary, our benefits also include:

Wellbeing Support: 24/7 Employee Assistance Programme and GP service plus an in-house Mental Health First Aider programme

Additional Reward: bonus scheme based on business performance

Extra Leave: Birthday off and option to buy 3 more days

Family Support: Enhanced maternity/paternity leave

Financial Security: Life assurance and pension scheme