Group Reservations Agent

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

Are you passionate about hospitality and love creating seamless guest experiences? We’re looking for a detail-oriented and customer-focused Group Reservations Agent to join our dynamic hotel team and play a key role in delivering exceptional group stays.

🌟 About the Role

As a Group Reservations Agent, you will be the primary point of contact for coordinating, managing, and executing group bookings—from corporate conferences and weddings to tour groups and special events. You’ll ensure every detail is handled with precision, delivering a flawless experience from inquiry through to arrival.

🛎️ Key Responsibilities

Manage and coordinate group reservations from initial enquiry through to departure

Liaise with sales, front office, and events teams to ensure smooth execution

Input and maintain accurate booking data in reservation systems

Monitor room allocations, rates, contracts, and cut-off dates

Prepare rooming lists, reports, and group arrivals

Handle special requests, changes, and last-minute adjustments professionally

Deliver excellent customer service to clients, agents, and internal stakeholders

✅ What We’re Looking For

Previous experience in hotel reservations, front desk, or events coordination

Strong attention to detail and organisational skills

Excellent communication and interpersonal abilities

Ability to manage multiple bookings and deadlines simultaneously

Familiarity with hotel PMS systems (Opera Cloud experience highly regarded)

Group block management

A positive attitude and passion for delivering exceptional guest service

🎯 Why Join Us?

Work with a supportive and professional hospitality team

Opportunities for career growth and development

Access to team member benefits and hotel discounts

Be part of unforgettable group experiences and events

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

Ongoing career and professional development opportunities

Global discounts on hotel accommodation & Food and Beverage

We provide you with a uniform and laundry allowance

Birthday day leave

Staff duty meal on shift