Group Lead Operations Account Management

Preferred Qualifications:

• Bachelor’s or Master’s degree in Healthcare Administration, Business, Finance, or related field.
• 5+ years Medicare hospital billing experience and demonstrated expertise with government payers.
• Experience supporting multiple hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner).
• Advanced revenue cycle analytics experience, including KPI governance, trend analysis, and executive reporting.
• Prior experience in senior operational leadership, client escalations, service recovery, and cross-functional governance.
• Experience overseeing invoicing processes, contract compliance validation, and operational performance frameworks.
• Working Environment/Physical Demands
• Working Environment:
• General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
• Periods of stress may occur.
• Physical Demands:
• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Some walking and standing relative to interaction with other personnel.
• Travel Requirements:
• None Occasional Moderate Frequent Very Frequent
• (25% or Less) (25% - 40%) (40% - 80%) (80% or more)
• Other possible Unofficial Titles:
• Unofficial titles may be given by the manager and used for calling cards and email signatures.
• Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise. It does not alter the "at will" employment relationship between the company and the employee.
• Manager