Grocery Operations Lead

Role overview

Operations and performance

• Lead daily grocery operations and achieve operational targets.
• Monitor KPIs, identify performance gaps, and implement plans to improve efficiency, productivity, and service quality.
• Monitor order fulfillment, inventory availability, and operational capacity to maintain SLAs.
• Analyze operational data and report recommendations for business improvement.

Team and process leadership

• Supervise operations supervisors, team leads, and staff; provide coaching, feedback, training, and performance support.
• Coordinate with Commercial, Supply, Fleet, Customer Experience, Product, and Finance teams.
• Improve workflows, preparation speed, order accuracy, and driver wait times through process improvement and automation.
• Manage escalations with root-cause analysis and corrective actions.

Compliance and resourcing

• Ensure compliance with operational policies, food safety, quality, health, and safety requirements.
• Support workforce planning, shift scheduling, and resource allocation.
• Oversee picking, quality control, and dispatch across multiple branches.

Qualifications and experience

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, Logistics, Retail Management, or a related field.
• Five to seven years of grocery, retail, warehouse, logistics, or quick-commerce operations experience, including leadership experience.
• Strong knowledge of order fulfillment, inventory control, workforce planning, performance management, and service delivery.
• Experience in grocery retail, e-commerce, marketplace, or quick-commerce operations is highly preferred.

Skills and competencies

• Requires leadership, communication, stakeholder management, analytical and problem-solving skills, and the ability to manage multiple priorities.
• Advanced Microsoft Office proficiency and familiarity with operational dashboards and reporting tools.

About Snoonu

Perks and workplace culture

• The posting mentions learning budgets, courses, autonomy, flexible time off, and an agile working approach.