Graduate Trainee

Position Overview

Education and Eligibility

• A bachelor's degree is required in Pharma, Dental, another medical field, Physiotherapy, Engineering, or a related discipline.
• The role targets fresh graduates or candidates with 0–1 year of experience.
• Recent 2025 or 2026 graduates are preferred.
• The posting states that only local nationals are eligible and lists Family-Book and Emirates ID documentation.

Employment and Schedule

• The employment type is full-time.
• The role requires rotational shifts covering 24/7 operations.

Key Responsibilities

• Learn organizational processes, applications, and support procedures.
• Provide operational and application support to end users.
• Monitor and resolve assigned tickets within defined service-level agreements.
• Assist with technical and functional troubleshooting.
• Maintain process documentation and knowledge base articles.
• Collaborate with cross-functional teams.
• Participate in training and continuous learning programs.
• Follow company policies and quality standards.

Desired Skills and Competencies

• Basic understanding of computers, operating systems, and networking concepts is desired.
• Basic healthcare workflow understanding is an advantage.
• Familiarity with Microsoft Office is desired.
• Basic database and SQL knowledge is an advantage.
• The role calls for communication, teamwork, attention to detail, time management, organization, adaptability, and flexibility.

What the Employer Offers

• Structured training and onboarding, mentorship, career growth opportunities, and exposure to business and technology environments are offered.
• The posting also mentions competitive compensation and benefits.