Government Relations Officer – GRO (Saudi National)

About Faena

Government Relations Officer (GRO)

Faena Wadi Safar

Saudi National

Faena Wadi Safar

Government Transactions & Licensing

• Manage all government-related transactions including commercial registration, municipality licenses, and hotel operating permits.
• Maintain and renew all company licenses, certificates, and official documents on time without exception.
• Liaise with relevant authorities including the Ministry of Tourism, Ministry of Commerce, and local municipal bodies.

Workforce Compliance & Visas

• Process and renew work visas, Iqama, and exit/re-entry permits for all expatriate employees in a timely manner.
• Manage all Iqama-related transactions including transfers, upgrades, and cancellations.
• Ensure full compliance with Nitaqat (Saudization)

requirements

Platform Management

• Operate and maintain hotel accounts across all government platforms including Qiwa, Absher, Muqeem, GOSI, Mudad, and Aqar.
• Submit mandatory reports and filings across all relevant portals within required deadlines.
• Monitor updates to government regulations and proactively communicate changes to the People & Culture team.

Pre-Opening Government Readiness

• Support the pre-opening team in obtaining all required government approvals, clearances, and permits before opening day.
• Coordinate with contractors, consultants, and government liaisons to ensure readiness across all regulatory fronts.
• Build relationships with key government contacts to facilitate smooth processing and issue resolution.

Colleague Support & Documentation

• Act as the primary point of contact for all colleague government-related inquiries with professionalism and care.
• Maintain accurate and confidential records of all government documents, permits, and employee legal files.
• Support the onboarding and offboarding process for expatriate colleagues from a government compliance perspective.

Who You Are

• A Saudi National with hands-on experience in government relations, public relations, or a regulatory compliance role within hospitality or a similarly complex operational environment.
• Deeply knowledgeable of Saudi government platforms, processes, and entities — including Qiwa, Absher, Muqeem, GOSI, Mudad, and Ministry of Tourism requirements.
• Experienced in managing large volumes of government transactions with precision, urgency, and zero tolerance for error.
• A natural relationship-builder with established connections across key government bodies and a proven ability to navigate bureaucratic processes efficiently.
• Discreet, trustworthy, and highly organized — someone colleagues and leadership can rely on to protect the hotel's compliance standing at all times.
• Proactive and solution-oriented, with the ability to anticipate regulatory changes and act before they become issues.
• Fluent in Arabic and English, with the communication skills to bridge government requirements and internal stakeholders seamlessly.

Additional Information

• What’s in it for you...
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture