Golf- Club Receptionist

RESPONSIBILITIES AND DUTIES

Reception Desk Operations:

• Greet and welcome members, guests, and visitors as they arrive at the club, ensuring a friendly and professional first impression.
• Manage any check-in and check-out processes for members and guests, ensuring all necessary procedures are followed.
• Answer and manage incoming phone calls, emails, and other communications, directing inquiries to the appropriate departments or individuals.
• Handle reservations and bookings, which may include tee times, dining reservations, and event registrations, ensuring accurate and timely processing.

Customer Service:

• Provide exceptional customer service by addressing members and guests needs, inquiries, and concerns promptly and effectively.
• Assist members and guests with information about the club s amenities, services, and events, ensuring they have a positive experience.
• Handle complaints and issues with tact and professionalism, escalating matters to management when necessary.

Administrative Support:

• Maintain the reception area, ensuring it is clean, organised, and stocked with necessary materials, such as brochures and membership forms.
• Process payments for services, memberships, and other club-related transactions, ensuring accuracy and proper record-keeping.
• Assist with administrative tasks such as filing, data entry, and maintaining member records, ensuring confidentiality and accuracy.
• Coordinate with other departments, such as the golf shop, dining, and events, to facilitate smooth operations and communication.

Event Coordination Support:

• Provide support for club events by assisting with RSVPs, guest lists, and other logistical details as needed.
• Communicate event details to members and guests, providing them with all necessary information and answering any questions.
• Assist in the setup and breakdown of events when required, ensuring that everything is prepared according to club standards.

Communication and Information Management:

• Maintain up-to-date knowledge of club events, promotions, and services to effectively inform members and guests.
• Manage the club s communication boards and digital displays, ensuring that information is current and accurately presented.
• Handle the distribution of mail and packages for members and staff, ensuring prompt delivery.

Security and Safety:

• Monitor and control access to the club, ensuring that only authorised individuals enter the premises.
• Follow security protocols and procedures to ensure the safety and privacy of members, guests, and staff.
• Report any suspicious activity or security concerns to the appropriate authorities or club management.

REPORTING

The Receptionist will report directly to the Front Office Manager and/or Assistant General Manager and will work closely with other departments, including Membership Services, Events, and the Golf Shop, to ensure smooth operations and a cohesive member experience. The Receptionist may also receive guidance and direction from senior management, particularly in handling VIP guests or special events.