Global Security Operations Center Operator

About Sibylline

Qualifications

• Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on their relevant shift.
• Ensure all forms of communication, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous, and professional manner and documented appropriately.
• Maintain knowledge of GSOC-specific standard operating procedures.
• Manage life-safety, alarm, communications, reporting, video management, and access control functions at designated locations.
• Investigate and respond to alarms promptly.
• Evaluate and process information received from all available sources and respond with appropriate communication and dispatch procedures.
• Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, emergency services, such as EMT, fire departments, etc.
• Participates regularly in security/safety training programs to stay current on critical GSOC responsibilities and competencies inclusive of drills and tabletop exercises.
• Other duties as assigned.
• Excellent writing, communication, and critical thinking skills.
• Quick learner with strong multitasking abilities and attention to detail.
• Organized and comfortable in fast-paced environments.
• Effective team player who can also work independently.
• Strong customer service skills.
• Basic IT literacy.
• Preferred experience in Security Operations and familiarity with incident management platforms.
• Proficient in Microsoft Office applications (preferred).
• Familiarity with access control and CCTV systems (preferred).
• Experience with security tools such as Lenel and Genetec (preferred).