Global Programmes System Design & Implementation Officer

Role Overview

Key Responsibilities

• Support the ongoing delivery, maintenance and future development of the Global Programmes & MEAL System (GPMS).
• Support the design, development, testing, implementation and rollout of digital systems and solutions across the organisation.
• Work closely with country teams, regional desks, implementation partners, IR Family Members and technical colleagues.
• Contribute to wider data and information management initiatives.
• Provide high-quality analysis and reporting to support strategic planning, operational decision making and ongoing digital transformation activities.
• Ensure the GPMS remains fit for purpose and continues to meet the needs of stakeholders globally.

What We Are Looking For

• Significant experience working with a range of stakeholders with diverse IT and technical skills, from developers to end users with little or no IT background.
• Proven ability to translate complex technical concepts into customer and business-friendly language for non-technical audiences.
• Experience configuring and building no-code systems and digital solutions.
• Exposure to and a general understanding of ICT technical areas relating to systems development and infrastructure.
• Proven record of excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at both individual and group levels.
• Proficiency in Microsoft Excel, including data manipulation, analysis and reporting.
• Experience designing and executing system development test plans, including user acceptance testing and validation activities.
• Experience producing training materials and delivering both in-person and remote training on new systems and technologies.
• End-to-end experience of the project lifecycle, from requirements gathering and design through to implementation and rollout.
• Ability to travel nationally and internationally, including to locations where Islamic Relief operates.
• Business analysis skills, including the ability to map, analyse and improve business processes.
• Experience writing requirements specifications and supporting information systems development.

Personal Qualities

• Deep empathy commitment to integrity and IR Values, upholding the highest standards in conduct.
• Strong emotional intelligence and resilience, and able to maintain composure in difficult situations.
• Positive demeanour and disposition, and able to overcome setbacks by motivating others.
• Highly flexible and able to adapt to changing situations and priorities.
• Learning attitude and a continuous improvement philosophy.

What We Offer

• Personal learning and development opportunities.
• Annual leave and additional leave.
• Service related pension scheme.
• Maternity, paternity, adoption and shared parental leave and pay.
• Healthcare cash plan.
• Employee assistance support.
• Occupational advanced sick pay.
• Mental Health First Aiders.
• Charity volunteering.
• Cycle to Work scheme.
• On-site car parking.
• Field visits.

Application Notes

• The full job description is available to download from the vacancy listing.
• Applications are made online and early application is encouraged.
• The vacancy closes at 23:59 on the closing date.
• Only applications from candidates already eligible to work in the UK can be accepted; sponsorship is not available.
• Pre-employment checks include screening clearance, proof of eligibility to live and work in the UK, and satisfactory references.

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