Global Pharmaceutical SME

RESPONSIBILITIES

• Voice of the Customer: Serve as the primary voice of the customer, translating pharmaceutical application, quality, regulatory, and operational requirements into actionable business and product development priorities.
• Regulatory Guidance: Advise cross-functional engineering, sales, and operations teams on pharmaceutical and regulatory-body expectations, including cGMP, validation, supplier qualification, documentation, traceability, quality-system maturity, regulatory risk considerations, and change control.
• Commercialization & Product Strategy: Provide critical input to product-development roadmaps and commercialization plans based on customer feedback, market trends, and launch-readiness requirements.
• Market Execution: Develop and implement targeted market strategies for pharmaceutical, biopharmaceutical, and bioprocess applications.
• Stakeholder Engagement: Identify and nurture strategic relationships with pharmaceutical manufacturers, drug-development laboratories, bioprocess OEMs, skid integrators, universities, and industry partners.
• Technical Evaluations: Support customer trials, technical evaluations, reference installations, industry conferences, and global roadshows.
• Cross-Functional Go-to-Market: Partner with Sales, Product Management, Engineering, Operations, Supply Chain, and Marketing to develop go-to-market plans, sales enablement materials, and customer-value propositions.
• Market & Competitive Intelligence: Conduct competitive benchmarking and market analyses to identify emerging growth opportunities, target segments, priority accounts, and strategic partners.
• Channel & OEM Development: Support OEM and channel partner development, focusing on early design-in opportunities and partner qualification.
• Executive Alignment: Communicate strategic priorities, progress, risks, and recommendations directly to executive leadership and cross-functional stakeholders.
• EDUCATION
• Bachelor’s degree in Engineering, Life Sciences, Business, or a related field required. Advanced degree (Master's, MS, PhD) or equivalent relevant experience preferred.