Global Manager - Customer Systems Integrations - Freight Forwarding

Job Purpose

Key Accountabilities

System Integration Management

• Foster client dependencies through system capabilities including but not limited to Order Management, EDI and API integrations, linkage of operations systems, custom reporting, and web-based dashboard development
• Analyse data to identify problematic areas and suggest improvements
• Plan and implement supply chain system integration projects.
• Develop requirements and global standards for system integrations
• Liaise with other internal functions to make decisions for operational activities and set strategic goals
• Collaborate directly with IT and Operational professionals to implement effective and efficient solutions
• Understand the requirements of existing customers to ensure their needs are being adequately documented and met.
• Support Sales in acquiring new customers with business expertise when it comes to system integrations
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Use and create client analytics to identify improvements and efficiencies with regards to system integrations
• Perform root cause analyses for customer challenges; present and oversee the execution of timely logic-based resolutions
• When necessary, travel to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction
• Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
• Ensure all company policies and regulatory requirements are adhered to
• **Qualifications, Skills and Experience:**
• Master's degree in Logistics, Supply Chain Management, or a related field.
• Proven experience in system integrations in the logistics industry.
• Strong organizational skills (prioritize, plan, assign and control).
• Good knowledge of EDI and API standards, protocols, and supply chain visibility applications.
• Project management skills with the ability to plan, execute, and monitor projects
• Strong understanding of air and ocean freight operations and regulations.
• Goal and team driven, good motivator and facilitator to ensure that set targets are achieved.
• Exceptional communication and leadership abilities.