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Global IT Platform Engineer Manager

Boston Consulting Group
Gurugram, IND
Full-time
Manager · 5+ years experience
Onsite
Discovered 1 weeks ago
jiraservicenow

Full Job Posting

RESPONSIBILITIES

  • Lead the rollout of the Smart Booking platforms/offering to BCG offices worldwide, ensuring smooth implementation and adoption.
  • Maintain and manage upgrades and enhancements to the Smart Booking platforms, ensuring their capabilities are fully leveraged within our spaces.
  • Evaluate Smart Office related digital products to ensure they align with market trends and business requirements.
  • Facilitate stakeholder discovery for feature definition, serving as a liaison between the IT squad and stakeholders.
  • Ensure epics and user stories are prioritized, updated, and available for execution.
  • Write user stories and conduct refinement sessions to ensure they meet team standards and acceptance criteria.
  • Support business stakeholders in eliciting business and non-functional requirements, perform gap analysis and feasibility checks, and collaborate on comprehensive test plans.
  • Provide end-user support, troubleshoot issues, and answer questions.
  • Utilize tools (e.g., SaaS products, SQL, Snowflake, Alteryx, Tableau) to maintain system configurations, access data, develop logic, and analyze datasets to meet stakeholder needs.
  • Leverage automation tools like Python, MS Forms, Workflows in Alteryx, and PowerShell to streamline processes and enhance operational efficiency.
  • Develop and implement automation scripts and workflows to improve system operations.
  • Deliver AI-augmented SaaS capabilities using LLMs and Agentic AI.
  • Automate workflows with Power Automate and integrate SaaS applications, APIs, and data sources.
  • Work with REST APIs and MCP servers for secure AI and enterprise integrations.
  • Build dashboards and visualizations using Power BI, Tableau, or similar tools.
  • What You'll Bring
  • Excellent analytical and problem-solving skills.
  • Proficiency in tools such as Excel, PowerPoint, ServiceNow, Jira, and Trello.
  • Strong teamwork skills, with the ability to work effectively both independently and as part of a global team.
  • Strong communication skills, with the ability to listen actively and engage with stakeholders at all levels.
  • Customer service orientation with a diverse group of stakeholders.
  • Ability to balance customer needs with functional goals and objectives.
  • Proficiency in cross-team collaboration to resolve challenges.
  • Flexibility and adaptability to changing priorities based on customer needs.
  • Experience coordinating and implementing digital solutions in a complex organizational environment.
  • Hands-on experience with SaaS applications, including system configuration and integration.
  • Experience working with cloud-based software and APIs.
  • Working knowledge of security, access management, and data privacy for SaaS and AI solutions.
  • Experience with monitoring, logging, and troubleshooting to ensure reliable platform operations.
  • Minimum of 5 years of experience in a role supporting digital products, preferably in an analyst or engineering role.
  • Who You'll Work With
  • Directly interact with the Director & Chapter Lead and peers within the Product Portfolio.
  • Collaborate with every member of your squad, including Product Owners, Scrum Leads, Software Engineers, and QA Engineers, as well as internal customers and technical members from other Product Portfolios.
  • Additional info
  • YOU’RE GOOD AT
  • Proactively monitoring and resolving issues, effectively communicating with key stakeholders and management.
  • Leading with a strategic vision while managing technical challenges, ensuring detailed and effective execution.
  • Identifying and solving non-routine problems independently, applying broad knowledge to troubleshoot system issues.
  • Translating business needs into clear, actionable Agile user stories.
  • Gaining a deep understanding of digital products to serve as a subject matter expert.
  • Staying up to date with the latest trends and technologies in the smart booking space to ensure our product portfolio aligns with market demands.
  • Understanding IT architecture and effectively extracting and analyzing data across business systems.
  • Organizing and presenting data to enable quick, informed decision-making.
  • Prioritizing tasks and working independently, while communicating clearly across all levels of the organization.
  • Managing multiple complex tasks with high-quality results within deadlines.
  • Applying Agile methodologies and principles, including work estimation techniques.
  • Quickly learning and adapting to new tools and technologies.
  • Collaborating with multicultural, distributed teams across time zones and managing multiple projects concurrently.
  • Stay current with trends in Smart Booking, SaaS, AI, automation, APIs, and data visualization.
  • At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.
  • For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.
  • We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.
  • Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
  • To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes.
  • As we advance our digital transformation initiatives, we are looking for a Platform Engineer to lead multiple strategic projects. This role combines technical expertise with strategic leadership to oversee the development, configuration, and maintenance of our digital products, ensuring alignment with market trends and business needs.

Qualifications

  • Excellent analytical and problem-solving skills.
  • Proficiency in tools such as Excel, PowerPoint, ServiceNow, Jira, and Trello.
  • Strong teamwork skills, with the ability to work effectively both independently and as part of a global team.
  • Strong communication skills, with the ability to listen actively and engage with stakeholders at all levels.
  • Customer service orientation with a diverse group of stakeholders.
  • Ability to balance customer needs with functional goals and objectives.
  • Proficiency in cross-team collaboration to resolve challenges.
  • Flexibility and adaptability to changing priorities based on customer needs.
  • Experience coordinating and implementing digital solutions in a complex organizational environment.
  • Hands-on experience with SaaS applications, including system configuration and integration.
  • Experience working with cloud-based software and APIs.
  • Working knowledge of security, access management, and data privacy for SaaS and AI solutions.
  • Experience with monitoring, logging, and troubleshooting to ensure reliable platform operations.
  • Minimum of 5 years of experience in a role supporting digital products, preferably in an analyst or engineering role.
  • Who You'll Work With
  • Directly interact with the Director & Chapter Lead and peers within the Product Portfolio.
  • Collaborate with every member of your squad, including Product Owners, Scrum Leads, Software Engineers, and QA Engineers, as well as internal customers and technical members from other Product Portfolios.
  • Additional info
  • YOU’RE GOOD AT
  • Proactively monitoring and resolving issues, effectively communicating with key stakeholders and management.
  • Leading with a strategic vision while managing technical challenges, ensuring detailed and effective execution.
  • Identifying and solving non-routine problems independently, applying broad knowledge to troubleshoot system issues.
  • Translating business needs into clear, actionable Agile user stories.
  • Gaining a deep understanding of digital products to serve as a subject matter expert.
  • Staying up to date with the latest trends and technologies in the smart booking space to ensure our product portfolio aligns with market demands.
  • Understanding IT architecture and effectively extracting and analyzing data across business systems.
  • Organizing and presenting data to enable quick, informed decision-making.
  • Prioritizing tasks and working independently, while communicating clearly across all levels of the organization.
  • Managing multiple complex tasks with high-quality results within deadlines.
  • Applying Agile methodologies and principles, including work estimation techniques.
  • Quickly learning and adapting to new tools and technologies.
  • Collaborating with multicultural, distributed teams across time zones and managing multiple projects concurrently.
  • Stay current with trends in Smart Booking, SaaS, AI, automation, APIs, and data visualization.
  • At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.
  • For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.
  • We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.
  • Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
  • BCG is an E - Verify Employer. Click here for more information on E-Verify.

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