Global EOR Delivery Manager
Role Overview
Lead the client experience for Workwell's Employer of Record services across the North American client base.
Act as the key link between clients and internal teams to ensure global employment solutions are implemented and delivered smoothly, consistently and with clear accountability.
Work across Operations, Payroll, Finance, Legal, Sales, Account Management and Workwell Global to solve problems and improve delivery.
Key Skills for This Role
Full Job Posting
Role Overview
Lead the client experience for Workwell's Employer of Record services across the North American client base.
Act as the key link between clients and internal teams to ensure global employment solutions are implemented and delivered smoothly, consistently and with clear accountability.
Work across Operations, Payroll, Finance, Legal, Sales, Account Management and Workwell Global to solve problems and improve delivery.
What You'll Be Doing
- Own the day-to-day client relationship and delivery of global EOR services.
- Coordinate onboarding, payroll, invoicing, benefits, workforce administration and offboarding across internal teams.
- Lead client reviews, implementation discussions and issue resolution.
- Create clear ownership, escalation routes and consistent service standards.
- Identify service improvements and help develop scalable processes and playbooks.
- Work with Legal, Compliance, Finance and Operations to manage employment, financial and delivery risks.
- Partner with Sales and Account Management to shape new EOR opportunities and ensure proposed solutions can be delivered effectively.
- Identify opportunities to expand services across clients, countries and worker populations.
What We're Looking For
- 5+ years' experience within EOR, staffing, MSP, RPO, global mobility, HR outsourcing, payroll, workforce operations or complex client service delivery.
- Strong experience of managing clients in a service-led environment.
- An understanding of global employment, payroll, onboarding and workforce administration.
- Confidence working across multiple teams, countries and stakeholders.
- Strong problem-solving, communication and relationship-management skills.
- Commercial awareness and the judgement to balance client requirements with operational realities.
- Experience supporting enterprise or multi-country clients would be an advantage.
Compensation
- Salary: $100,000 - $130,000.
Workplace and Schedule
- Workplace: Remote.
- Location: Eastern time zone.
- Territory: NA, USA.
- Hours: Mon - Fri 8am - 5pm.
Success Criteria
Deliver a global EOR service that clients trust with smooth implementations, strong relationships, clear accountability and quick issue resolution.
Help Workwell build a scalable service that can support future growth.
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