Global CDD Business Process Analyst

Role Overview

CDD Process Analysis and Improvement

• Document and maintain current-state and future-state processes, procedures, and workflows.
• Analyse due diligence processes to identify inefficiencies and recommend improvements.
• Design end-to-end test scenarios and test cases for process, system, and control changes.
• Support approved improvements and monitor systems and processes to reduce customer friction.

Business Analysis

• Support business case development, impact analysis, success-measure reporting, and continuous improvement.
• Facilitate workshops and stakeholder discussions to understand business needs.
• Support assessment and prioritisation of process enhancement opportunities.

Stakeholder Engagement

• Engage stakeholders to align on challenges, identify improvements, and agree solutions.
• Build working relationships across the organisation and communicate effectively at all levels.
• Present challenges, findings, and recommendations to stakeholders, including leadership.
• Act as a subject matter expert for CDD processes and operational procedures.

Change Implementation

• Define success criteria, track benefits, and measure outcomes of process enhancements.
• Support updates to CDD processes, systems, and controls.
• Assist with user acceptance testing, business readiness, and process documentation.
• Support rollout, post-implementation activities, and adoption of new ways of working.

Candidate Requirements

• Experience in Customer Due Diligence, KYC, AML, or Client Onboarding functions.
• Strong business analysis and process mapping skills.
• Experience documenting business requirements and operational procedures.
• Understanding of CDD regulatory requirements and risk management principles.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience working with operational teams to improve processes and controls.

About the Team