{bc}
Apply
greenhouse

Global Account Operations Manager

PlayStation Global
San Mateo, USA
Manager · 5+ years experience
Onsite
$125,800—$188,600 USD
Discovered Today

Full Job Posting

Key Responsibilities:

  • Lead strategic programs and projects for the GAM team through every stage: scoping, planning, delivery, measurement and continuous improvement.
  • Drive the redesign of core GAM programs. Assess current processes, find the gaps, and build simpler, scalable solutions that improve outcomes for the team and our partners.
  • Own and evolve key operating mechanisms, including executive partner engagements, new title launch tracking, and adoption of key PlayStation initiatives across third-party partners.
  • Structure ambiguous problems, form hypotheses, and build clear, data-backed recommendations for senior leadership.
  • Create polished, executive-ready presentations, briefings and updates that turn complex information into clear narratives, insights and decisions.
  • Analyze data from multiple sources to track program performance, spot trends and risks, and inform priorities.
  • Build and maintain dashboards, reporting standards and metrics that give leadership clear visibility into team-wide engagements and progress.
  • Support the GAM Rhythm of Business, including account planning, joint business reviews, forecasting and annual planning cycles.
  • Represent the GAM team across SIE, working cross-functionally with finance, legal and other internal teams to align on priorities, resolve issues and move partner initiatives forward.
  • Manage timelines, dependencies and risks across multiple workstreams at once, and act early to keep programs on track.
  • Look for ways to improve how the team works, its tools and its efficiency, including practical uses of AI and automation.

Qualifications:

  • 5+ years of experience in management consulting, strategy and operations, business operations, program management, or a related field.
  • Proven ability to structure complex problems and turn them into clear, actionable recommendations.
  • Exceptional executive communication skills, with a high bar for written materials, presentation design and storytelling.
  • Strong analytical skills and comfort using data, dashboards and metrics to generate insights. Advanced proficiency in PowerPoint and Excel.
  • A track record of building or redesigning processes so they become simpler, more scalable and measurably more effective.
  • Ability to manage competing priorities and multiple stakeholders in a fast-paced, ambiguous environment, with a high degree of ownership.
  • Strong stakeholder management skills, including influencing senior leaders and working with globally distributed teams.
  • A solution-oriented builder mindset, intellectual curiosity, and eagerness to take on stretch challenges.
  • Bachelor's degree in Business, Economics, Engineering or a related field, or equivalent relevant experience.
  • Preferred Experience:
  • Experience at a management consulting firm, or in a strategy, business operations or program role at a leading technology or platform company.
  • Experience working in or supporting partner-facing, account management or commercial organizations.
  • Interest in gaming, media or entertainment.
  • #LI-SV1
  • At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
  • The estimated base pay range for this role is listed below.$125,800—$188,600 USD
  • Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
  • Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
  • Equal Opportunity Statement:
  • Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
  • We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
  • Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
  • At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
  • Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

Preferred Qualifications

  • In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at PlayStation Global

People Experience Consultant

San Mateo, USA

Discovered Today

Senior Director, Legal - Product Counsel

San Mateo, USA

Discovered Today

Influencer and Comms Strategist (contract)

Mississauga, CAN

Discovered Today

Principal Program Manager, Cloud Streaming

San Mateo, USA

Discovered Today

Senior Executive Assistant, Legal, Public Policy & ESG

San Mateo, USA

Discovered Today

Sr. Software Development Engineer in Test, AI/ML

Waterloo, CAN

Discovered Yesterday

Audience Business Analyst

San Mateo, USA

Discovered 3 days ago

Senior Data Engineer

London, GBR

Discovered 3 days ago