Global Account Manager

Manage growth & adoption of our Dynatrace platform into assigned accounts on a global basis, whilst working with local sales and support teams across various GEOs

Drive customer’s long-term corporate & cloud strategies with accompanying roadmap

Create a holistic strategic account plan with key initiatives that will drive strategy realization over a 2-3 year period

Define & detail a prioritized key initiative plan jointly with customer stakeholders

Map stakeholders to govern the current & future relationship, as well as to ensure that the Dynatrace assigned executive sponsor is appropriately engaged

Mobilize & execute the end-to-end land, adopt (consume & promote), and grow ARR strategy

Leverage the Dynatrace services, support, partner and hyperscale ecosystems to expand the Dynatrace footprint through innovation and collaboration

Develop long-term C-level relationships

Influence & lead a virtual team of resources from various LoBs, functions, and geographies

You previously have stood as a primary account manager or team leader for a large, globally federated enterprise working with multiple business units (influencing governance and policy is a plus!)

You have worked with G500 regulated industry customers as a Global Account and Relationship Manager.

You have extensive experience of enterprise selling experience in large global accounts at the executive level

You have a successful track record of handling large complex deal negotiations and global contracts

You can navigate across the business and the customer in a trusted advisor/consultative approach; and establish credibility quickly with senior-level executives across the organizations

You understand Observability, Security and/or technology-as-a-service space (Infrastructure-as-a-Service, Software-as-a-Service, Platform-as-a-Service)

You can bring your sales or consulting expertise and business acumen dealing with complex business software/IT solutions and global contracts

You have knowledge of the IT ecosystem in large, global, enterprises

Dynatrace is a leader in unified observability and security.

We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.

Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Four company-designated extra paid days off for you to recharge batteries.

Our hybrid working model and flexible working hours offer you the flexibility you need.

Use AI as your daily teammate to automate tasks and focus on what matters.

Company-wide learning perks, designated team's learning days, and more.

A day of paid volunteer time to support a community or cause you care about.

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.