Gestionnaire de comptes

Description

Account management and sales

• Develop daily relationships with key customer contacts and buyers.
• Work in the field and exceed performance indicators through direct customer contact.
• Increase penetration of business essentials and growth categories within assigned accounts.
• Develop short- and long-term retention and sales-penetration strategies.
• Manage sales-funnel and customer-contact activities in the customer relationship management system.
• Execute sales strategies, customer meetings, and customer marketing activities.
• Coordinate account service and execution with customer service support.
• Present and promote Staples Professional growth categories to customers.
• Increase market share through category penetration and reactivation of inactive or dormant accounts.

Qualifications

• College or university diploma.
• Excellent interpersonal skills and strong verbal and written communication skills.
• Ability to navigate SFDC, Alpha, and other Staples or Bureau en Gros proprietary systems.
• Proficiency with the Microsoft product suite.
• Strong understanding of sales processes and teamwork in a sales environment.
• Sales or account management experience is an asset.
• Experience with a customer relationship management tool such as SFDC is preferred.

Physical requirements and working conditions

• Field work requires daily travel to customer locations for in-person meetings.
• Travel outside the local market or to Staples offices may be required for training, team meetings, conferences, and other business activities.

Benefits

• Benefits include associate discounts, medical and dental plans, retirement savings plans, performance bonuses, and learning and development programs.

About the team