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Genetic Specialists Coordinator - Reproductive Genetic Counseling Program (On Site)

Mount Sinai Health System
USA
Full-time
Junior · 1–2 years experience
Onsite
Discovered 4 days ago

Full Job Posting

Qualifications

  • Associate degree, Bachelor’s preferred.
  • 1-2 years of related administrative or program support experience.
  • Interpersonal skills to effectively interact with patients and referring physicians.
  • Preferred:
  • Bachelor’s degree in a biological/genetics/health science or an equivalent combination of education and experience is required.
  • Knowledge of genetics and genetic concepts. Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint required.
  • Bi-lingual or multi-lingual capability (Spanish) preferred, but not required.
  • Minimum of one year job commitment required.

Responsibilities

  • Prior to Genetic Counseling appointments
  • Triage timely genetic counseling appointments – urgent vs. non-urgent, depending on their medical management requirements.
  • In cooperation with intake coordinators, prepare genetic counseling charts with all needed documents and pertinent pathology/medical reports. Confirm all pertinent information needed for test ordering has been submitted to streamline ordering.
  • Contact patient and/or medical providers to obtain documents as needed.
  • Facilitate data entry of health history questionnaires.
  • Assist with pre-authorization for visit and/or testing.
  • Assist with the communication to appropriate labs to verify insurance coverage.
  • Assist patients with utilization of telehealth services.
  • Post-Genetic Counseling appointments
  • Coordinate paperwork and authorization for family/physician communication.
  • Schedule patients for lab and/or disclosure visit.
  • Coordinate and track patient consents and sample collection for patients.
  • Prepare patient test requisitions for genetic testing and research testing with basic genetics and testing requirements.
  • Assist in necessary preparation of documentation for test processing.
  • Work closely with various laboratories / insurance during the pre-authorization process.
  • Execute requests for medical necessity letters or requests for clinical consultation notes.
  • Communicate insurance information to patient, i.e., co-pays or deductibles.
  • Patient follow-up
  • Receive and organize genetic test results from laboratories.
  • Work with counselors/clinicians to schedule disclosure visits.
  • Assist with calling out negative results as directed.
  • Prepare genetic test results for scanning into Medical Records and/ or forward to referring provider as needed.
  • Additional support
  • Answer and resolve routine phone inquiries or email requests and triage calls/ emails to genetic counselors.
  • Scan and email information to patients with proper authorization
  • Cover for administrative assistants when absent.
  • Continue to improve workflow including steps related to patient appointment intake, lab ordering/ testing and return of results, etc.
  • Database entry
  • Help input data into clinical/research database.
  • Maintain database.

Preferred Qualifications

  • Associate degree, Bachelor’s preferred.
  • Bi-lingual or multi-lingual capability (Spanish) preferred, but not required.

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