General Manager / Outlet Manager / Shift Supervisor
Role Overview
Oversee business operations, team performance, customer service, and daily operational activities in the UAE.
Ensure smooth operations, maintain service standards, coordinate teams, monitor performance, and support business growth and customer satisfaction.
The opportunity is aimed at candidates from retail, hospitality, food and beverage, customer service, sales, operations, or general business management.
Key Skills for This Role
Full Job Posting
About the Role
Oversee business operations, team performance, customer service, and daily operational activities in the UAE.
Ensure smooth operations, maintain service standards, coordinate teams, monitor performance, and support business growth and customer satisfaction.
The opportunity is aimed at candidates from retail, hospitality, food and beverage, customer service, sales, operations, or general business management.
Work Arrangement
- The source describes the work arrangement as hybrid or remote.
Key Responsibilities
- Oversee daily business and operational activities and coordinate operational teams.
- Manage staff schedules, shifts, attendance, and workforce allocation.
- Lead, supervise, and motivate employees to achieve operational and performance targets.
- Monitor customer service standards and resolve customer issues professionally.
- Monitor sales, revenue, costs, productivity, and operational KPIs.
- Support inventory, stock management, ordering, and operational planning.
- Coordinate with suppliers, service providers, and internal departments.
- Prepare operational reports and maintain accurate records and documentation.
- Support recruitment, onboarding, training, coaching, and performance management.
- Improve operational efficiency, customer experience, safety, cleanliness, quality, and service standards.
- Support promotional activities, sales initiatives, business development, planning, and operational decisions.
- Maintain communication between management and operational teams and respond to unexpected challenges.
What We're Looking For
- Strong leadership, team-management, communication, interpersonal, organizational, and time-management skills.
- Ability to manage multiple priorities, solve problems, make decisions, and work independently and collaboratively.
- Ability to monitor KPIs, sales performance, and operational results.
- Comfort using Microsoft Office, Excel, Google Workspace, or similar tools.
- Strong English communication skills; Arabic is an advantage.
- UAE or GCC operational experience is highly advantageous.
Qualifications and Experience
- A diploma or bachelor's degree in business administration, hospitality management, retail management, operations, or a related field is preferred.
- Previous experience in general management, outlet management, store management, shift supervision, retail, hospitality, food and beverage, customer service, or operations is advantageous.
- Experience managing teams, schedules, customer service, sales, or operational KPIs is preferred.
- Experience with POS, CRM, inventory, scheduling, or operational-management systems is a plus.
What We Offer
- Hybrid or remote working options are described in the source.
- The role offers management and leadership exposure, training, professional development, career progression, and a supportive working environment.
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