General Manager / Outlet Manager / Shift Supervisor
Role Overview
Seeking a responsible, organized, and results-oriented General Manager, Outlet Manager, or Shift Supervisor.
The role supports business operations, team performance, customer service, daily activities, business growth, and customer satisfaction.
Relevant backgrounds include retail, hospitality, food and beverage, customer service, sales, or general business operations.
Key Skills for This Role
Full Job Posting
About the Role
Seeking a responsible, organized, and results-oriented General Manager, Outlet Manager, or Shift Supervisor.
The role supports business operations, team performance, customer service, daily activities, business growth, and customer satisfaction.
Relevant backgrounds include retail, hospitality, food and beverage, customer service, sales, or general business operations.
Work Arrangement
- The source lists the work arrangement as Hybrid / Remote.
- The source lists the location as the United Arab Emirates.
Key Responsibilities
- Oversee and coordinate daily business and operational activities.
- Manage staff schedules, shifts, attendance, and workforce allocation.
- Lead, supervise, and motivate employees toward operational and performance targets.
- Monitor customer service standards and resolve customer issues professionally.
- Ensure policies, procedures, and operational standards are followed.
- Monitor sales, revenue, costs, productivity, and operational KPIs.
- Support inventory, stock management, ordering, and operational planning.
- Coordinate with suppliers, service providers, and internal departments.
- Handle operational issues and implement appropriate solutions.
- Prepare daily, weekly, and monthly operational reports.
- Support recruitment, onboarding, training, coaching, and performance management.
- Improve operational efficiency, customer experience, safety, cleanliness, quality, and service standards.
What We're Looking For
- Strong leadership, team-management, communication, and interpersonal skills.
- Strong customer-service mindset and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Ability to monitor KPIs, sales performance, and operational results.
- Ability to work independently and collaboratively.
- Comfort using Microsoft Office, Excel, Google Workspace, or similar tools.
- Strong English communication skills.
- Arabic language skills are advantageous.
- UAE or GCC operational experience is highly advantageous.
Qualifications and Experience
- A diploma or bachelor's degree in business administration, hospitality management, retail management, operations, or a related field is preferred.
- The provided source description ends before the remaining qualification and experience details are available.
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