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General Manager - Optical

National Vision
Prosper, USA
Full-time
Manager · 5+ years experience
Onsite
Discovered Yesterday

Full Job Posting

What You’ll Do

  • Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
  • Lead, train, and develop associates through consistent coaching, feedback, and growth opportunities.
  • Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
  • Partner with the Doctor to ensure every patient receives the highest level of care.
  • Conduct store audits and uphold quality, merchandising, and service standards.
  • Maintain open communication with the District Manager and provide accurate reporting.
  • Ensure the store and facility meet all corporate and safety standards.
  • Additional Responsibilities
  • Execute marketing, merchandising, and promotional initiatives according to brand standards.
  • Manage budgets, supplies, and inventory to meet financial goals.
  • Recruit, hire, and retain top talent, creating schedules based on business needs and store traffic.
  • Lead by example — coaching your team toward sales and service excellence.
  • Provide clear, timely feedback and performance evaluations, while addressing issues proactively.
  • Ensure compliance with company policies and maintain accurate associate files and records.
  • In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.
  • We reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Qualifications

  • 5+ years of retail experience. Supervising experience preferred.
  • Knowledge of the optical industry is preferred.
  • Bachelor’s degree or equivalent experience preferred.
  • Proven ability to lead, coach, and build strong associate relationships.
  • Strong communication, organization, and problem-solving skills
  • Passion for providing exceptional customer service and driving sales.
  • Solid understanding of store operations and business performance.

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