General Manager

Summary

Essential Duties and Responsibilities

• The role involves a comprehensive set of responsibilities focused on leadership, staff management, and strategic execution to achieve business goals. Here’s a summary of the key duties:
• Annual Plan Management: Redeem the annual plan through bookings, activities, sales costs, and profit management, ensuring leadership and staff management in designated markets.
• Systems and Training: Understand and manage project and maintenance agreements. Train staff on systems, pricing, and sales strategies to minimize risks and improve performance.
• Price Escalations and Customer Retention: Train staff to evaluate and sell price escalations, establish escalation policies, and handle cancellations effectively. Assess risks and manage credit and collections.
• Account Management: Approve new accounts based on credit policy and build relationships with internal and external stakeholders to maximize revenue and problem resolution.
• Billing and Budget Compliance: Monitor billing for optimal cash flow, expedite payments, develop and comply with budgets, and establish purchasing policies.
• Documentation and Proposals: Ensure prompt, accurate documentation and high-quality proposals. Train staff in preparing and auditing paperwork.
• Sales Goals and Strategy: Train and support the sales force to meet booking goals, develop sales campaigns, and establish pricing policies. Assist in evaluating and pricing service agreements.
• Time Management and Performance: Implement effective time management, set goals, and evaluate staff performance. Handle personnel actions and motivate staff.
• Field Support and Labor Costs: Provide materials, support, and staffing to maximize productivity and control labor costs. Maintain high morale and achieve profit objectives.
• Policy Review and Administration: Regularly review and improve operating and sales policies. Develop annual plans, market penetration strategies, and handle customer complaints effectively.
• Mechanical Systems Knowledge: Understand mechanical systems for accurate appraisals and recommendations.
• Project Opportunities and Customer Relations: Identify project opportunities, coordinate staff, and address customer concerns to maintain positive relationships.
• Reporting and Mid-Year Reviews: Prepare detailed reports and proposals, conduct mid-year reviews, and build a network of potential recruits.
• Special Projects and Additional Duties: Support special projects as assigned and perform other duties as required.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the Organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Experience/Education

Physical Demands/Work Environment