General Manager
Role Overview
The General Manager leads overall performance across The Big Bakes’ Haggerston and Tooting venues.
The role leads a team of around 30, supported by an Assistant General Manager, Head Baker, and Shift Managers.
The role reports to the Head of Operations and works with central operations, sales, and marketing teams.
Key Skills for This Role
Full Job Posting
Role overview
The General Manager leads overall performance across The Big Bakes’ Haggerston and Tooting venues.
The role leads a team of around 30, supported by an Assistant General Manager, Head Baker, and Shift Managers.
The role reports to the Head of Operations and works with central operations, sales, and marketing teams.
Locations
- The role is based at Haggerston headquarters 3 to 4 days per week and Tooting 1 to 2 days per week.
- The role is in person at both London venues.
Hours and working pattern
- The role is 40 hours per week, with a flexible pattern to meet business needs.
- The working pattern typically includes two closing shifts per week until 11pm and most weekends.
Responsibilities
- Lead, motivate, and develop a team of around 30 across both venues.
- Own recruitment, onboarding, training, team development, performance management, and reviews.
- Oversee daily operations, events, guest experience, venue standards, staffing, and rotas.
- Manage suppliers, stock, ordering, venue maintenance, health and safety, food hygiene, and compliance.
- Respond to guest feedback and improve operational efficiency and experience.
- Drive sales, bar revenue, labour and stock control, and monthly targets; monitor costs and report performance.
- Work with sales and marketing teams on private bookings, corporate events, and brand activations.
What the role requires
- Experience as a General Manager or strong Assistant General Manager in hospitality, events, leisure, or a similar fast-paced setting.
- Experience leading, motivating, and developing teams, including supervisors and team leaders.
- Commercial awareness and confidence with targets, costs, and stock.
- Strong organisation, prioritisation, proactive problem-solving, decision-making, and ownership.
- Passion for outstanding customer experiences.
- Flexibility to work evenings and weekends.
Bonus experience
- Budget management experience is a bonus.
- Experience managing more than one venue is a bonus.
- Baking expertise is not required.
Salary and benefits
- Base salary is £37,000 per year, with a performance bonus of up to £5,000 and stated OTE of up to £42,000.
- Benefits include 30 days’ holiday including a birthday day off, specified Christmas and New Year holidays, venue discounts, a team experience, referral bonuses, counselling and support services, online GP access, and team parties.
About The Big Bakes
The Big Bakes runs baking sessions, private celebrations, corporate events, brand activations, and filming experiences.
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