General Manager, HVAC
Role Overview
The General Manager is responsible for providing overall leadership to Len The Plumber to achieve revenue, profitability, and KPI objectives while creating a customer-centric and solutions-oriented culture. This role is responsible for driving operational excellence, employee development, customer satisfaction, and overall business performance across multiple business units.
The ideal candidate is a hands-on leader with strong P&L experience, operational expertise within the trades industry, and a proven ability to lead high-performing teams in a fast-paced environment.
Key Skills for This Role
Full Job Posting
Len The Plumber | Cherry Hill, NJ, Boothwyn & Horsham, PA
Compensation: $175,000–$200,000 Base + Performance Bonus Opportunity Work Type: Full-Time Reports To: Regional Leadership
About Len the Plumber Heating and Air
When you join Len the Plumber Heating & Air, you’re not just starting a job—you’re becoming part of a family. We value teamwork, respect, and integrity in everything we do. Our technicians, customer service staff, and support teams work side by side to deliver the kind of service we’d want for our own families. We celebrate wins together, invest in each other’s growth, and create an environment where you can do your best work and feel proud of the difference you make every day.
Why Join Us
Competitive base salary + bonus opportunity
Lead multiple high-growth service operations
Partner directly with regional and executive leadership
Strong support infrastructure across recruiting, marketing, training, finance, and operations
Opportunity to build culture, develop teams, and drive operational excellence
Full benefits package including medical, dental, vision, PTO, and 401(k)
Position Summary
The General Manager is responsible for providing overall leadership to Len The Plumber to achieve revenue, profitability, and KPI objectives while creating a customer-centric and solutions-oriented culture. This role is responsible for driving operational excellence, employee development, customer satisfaction, and overall business performance across multiple business units.
The ideal candidate is a hands-on leader with strong P&L experience, operational expertise within the trades industry, and a proven ability to lead high-performing teams in a fast-paced environment.
What You’ll Do
Maintain full P&L accountability for all operations.
Develop and execute comprehensive business plans across HVAC, Plumbing, Sewer, and Electrical operations
Achieve revenue, profitability, and KPI goals through operational excellence and performance management
Drive productivity, service performance, sales effectiveness, and customer satisfaction initiatives
Effectively partner and collaborate cross-functionally with operations, finance, HR, recruiting, marketing, dispatch, fleet, warehouse, and training teams
Recruit, hire, develop, and retain high-performing leaders and field teams
Build and maintain a performance-driven culture focused on accountability and growth
Ensure teams consistently deliver an excellent customer experience and uphold the company’s same-day service promise
Support development and execution of onboarding, coaching, technical training, leadership development, and safety programs
Oversee operational support functions including dispatching, permitting, fleet, facilities, warehouse, and logistics
Participate in regional business reviews and leadership meetings to report on business performance and strategic initiatives
Ensure compliance with all local, state, and federal operational and safety requirements
Promote and enforce safety best practices across all field operations
Other duties as assigned
Required Qualifications
- Bachelor’s degree in Business Administration and/or 10+ years of related leadership experience
- 10+ years of experience leading business operations with full P&L accountability
- Proven experience building high-performance cultures and leading cross-functional operations
- 5+ years of management experience within the residential home service trades industry
- Strong background in operations, sales, customer service, and organizational development
- Demonstrated success driving revenue growth, profitability, training, and employee development
- Strong analytical and business acumen with the ability to interpret KPIs and operational data
- Excellent communication, leadership, and organizational skills
- Proficiency in Microsoft Office Suite, including Excel and PowerPoint
- Ability to work flexible schedules based on business needs
Preferred Qualifications
- Experience within HVAC, Plumbing, Sewer, and/or Electrical operations
- Experience using ServiceTitan or similar field service management software
Schedule
- Monday–Friday | Schedule flexibility based on operational needs
Benefits
- Competitive Compensation + Bonus Opportunity
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off & Holidays
- Leadership Development Opportunities
About Len The Plumber Heating & Air
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