General Manager
Full Job Posting
Responsibilities
- Oversee all aspects of property operations, ensuring the highest levels of guest satisfaction, profitability, and efficiency
- Develop and implement strategies to optimize revenue, occupancy, and distribution across various channels, working closely with the Distribution Manager and Revenue Management team
- Lead and mentor a team of hospitality professionals, fostering a culture of excellence, empowerment, and continuous improvement
- Collaborate with Assistant Managers to develop and deliver personalized, memorable experiences for our guests, driving engagement and loyalty
- Manage property finances, including budgeting, forecasting, and expense control, to ensure the property meets or exceeds financial targets
- Oversee the maintenance and upkeep of the property, working with the maintenance team to ensure all facilities, amenities, and guest rooms are in excellent condition
- Build and maintain strong relationships with key stakeholders, including property owners, corporate housing providers, and local community partners
- Ensure compliance with all company policies, procedures, and quality standards, as well as local, state, and federal regulations
- Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions to drive results
- Stay up-to-date on industry trends and best practices, continuously seeking opportunities to innovate and enhance the guest experience
Ideal Background
7-10+ years of experience in hospitality management with a proven track record of success in leading properties with multiple asset classes (hotel, F&B, retail etc)
Strong business acumen with expertise in revenue management, distribution, and financial management
Exceptional leadership and coaching skills with the ability to build, motivate, and develop high-performing teams
Excellent communication and interpersonal skills with the ability to build and maintain relationships with guests, colleagues, and partners
Analytical and problem-solving skills with the ability to use data and insights to drive decision-making and continuous improvement
Proficiency in Microsoft Office Suite and experience with property management systems and revenue management software
Flexibility to work evenings, weekends, and holidays as needed
Additional information
Benefits
We take care of our people so they can do their best work.
Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
Time Off PTO and paid holidays.
Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
About flowlife
Private residential real-estate company creating furnished rental communities, hospitality stays, and resident services for renters.
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