Company Site
General Manager
Bright Stars Gymnastics and Swim Academy
Egg Harbor City, USA
Full-time
Manager
Onsite
Discovered 1 weeks ago
Full Job Posting
KEY RESPONSIBILITIES
- Lead & Develop the Team
- Directly manage, coach, and support Department Leaders
- Establish clear expectations, priorities, and performance standards
- Hold Department Leaders accountable for the performance of their departments and teams
- Help Department Leaders strengthen their leadership, communication, organization, and employee-management skills
- Address performance concerns, employee issues, and workplace conflicts professionally and promptly
- Support recruiting, onboarding, training, development, and employee retention
- Promote a culture of teamwork, professionalism, accountability, and continuous improvement
- Oversee Operations & Customer Experience
- Provide leadership and oversight for the daily operation of Bright Stars
- Ensure programs are appropriately staffed, organized, safe, and operating efficiently
- Maintain a visible presence throughout the facility, particularly during peak operating hours
- Identify operational challenges early and implement practical solutions
- Ensure policies, procedures, safety standards, and company expectations are consistently followed
- Maintain high standards for program quality, customer service, organization, cleanliness, and facility presentation
- Oversee higher-level customer concerns and ensure appropriate follow-through
- Identify opportunities to improve programming, enrollment, retention, efficiency, and the overall family experience
- Manage KPIs & Financial Performance
- The General Manager will work closely with Department Leaders and ownership to establish goals, review results, understand department performance, and take action when expectations are not being met.
- Key performance indicators will include:
- Enrollment, retention, and program growth
- Class capacity and utilization
- Revenue performance by program or department
- Payroll percentages and staffing efficiency
- Employee attendance, turnover, and retention
- Customer experience and retention trends
- Department productivity and follow-through
- Financial responsibilities will include:
- Monitoring payroll and staffing costs against established targets
- Reviewing department revenue, expenses, and overall financial performance
- Working with Department Leaders to improve scheduling and labor efficiency
- Monitoring operating expenses and identifying opportunities to control costs without compromising program quality or customer service
- Supporting annual budgeting, forecasting, and financial planning
- Reviewing financial and operational reports to identify trends, concerns, and opportunities
- Holding Department Leaders accountable for understanding and managing the financial performance of their departments
- Providing ownership with clear, concise updates on KPIs, financial performance, operational concerns, and recommended action steps
- The General Manager should be comfortable using data to make decisions and translating business goals into measurable expectations for the management team.
Qualifications
- The ideal candidate will have:
- Strong management and people-leadership experience
- Experience managing managers, supervisors, or department leaders
- Demonstrated ability to coach, develop, motivate, and hold employees accountable
- Confidence handling difficult conversations and performance concerns
- Strong judgment and independent decision-making skills
- Excellent communication, organization, and follow-through
- Ability to manage multiple departments and priorities in a fast-paced environment
- Experience working with budgets, payroll, financial reports, and performance metrics
- Ability to use data and KPIs to evaluate performance and drive improvement
- A professional, dependable, approachable, and solutions-focused leadership style
- Experience in youth programming, athletics, recreation, childcare, education, fitness, hospitality, or another service-based organization is a plus. Strong leadership and management experience are more important than direct gymnastics or swim experience.
- If you are an experienced leader who enjoys developing people, improving operations, understanding the numbers behind the business, and helping a growing organization perform at a higher level, we would welcome the opportunity to speak with you
Preferred Qualifications
- Experience in youth programming, athletics, recreation, childcare, education, fitness, hospitality, or another service-based organization is a plus. Strong leadership and management experience are more important than direct gymnastics or swim experience.
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